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Job Description
- Req#: 1423850BR
Resource Allocation:
Allocate resources, including personnel, equipment, and materials, to support project objectives.
Optimize resource utilization to maximize project efficiency.
Quality Assurance:
Establish and monitor quality control processes to ensure the highest standards are met during network migrations and data center closures.
Documentation and Reporting:
Maintain accurate project documentation, including status reports, project plans, and relevant records.
Provide regular status reports and presentations to executive leadership.
Qualifications:
Bachelor's degree in a relevant field (e.g., Information Technology, Network Engineering, Project Management).
PMP (Project Management Professional) certification preferred.
Minimum of 10 years of experience in network project management, specifically in circuit migrations and data center closures.
Strong knowledge of networking technologies, data center infrastructure, and circuit migration processes.
Proven experience in leading cross-functional teams and managing vendors.
Exceptional communication, negotiation, and problem-solving skills.
Proficiency in project management software and tools.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities." (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.About the company
HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.
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