• Job Description

  Req#: R-030740

  Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

  LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

  Job Overview:

  The Sr Service Center Representative will assist Advisors, their assistants, and LPL internal Service Associates over the phone. Associates will make outbound calls to other departments as necessary regarding issues associated with Managed Accounts platforms. Associates must be able to understand multiple products and the risks, fees, and operational tasks for the products. Associates must also understand and be able to explain the operational requirements and LPL Financial policies that govern the products we support and ensure compliance with product guidelines, LPL Financial policies, and regulatory requirements.
  

  Responsibilities:

  • Provide exceptional customer service to Financial Advisors, their assistants, and LPL Financial internal business partners as it relates to Managed Accounts.

  • Accurately process requests for multiple platforms.

  • Maintain knowledge about various products supported by LPL Financial (MWP, OMP, PWP, and Manager Select platforms). Be able to explain the differences between the products to advisors and internal business partners.

  • Ensure compliance with regulatory requirements and adapt to regulatory changes. Associates must be able to explain regulatory requirements and changes in requirements to Financial Advisors and internal business partners.

  • Guide Financial Advisors and their assistants through LPL Financial processes and system platforms as they relate to Managed Accounts platforms. Assist with system and operational issues as well as assisting with system enhancements and upgrades.

  • Support internal business partners with Managed Accounts.

  • Ensure contingency plans are in place to support system outages.

  • Collaborate with internal business partners to support system enhancements and testing, resolve escalations and adapt to process changes.

  • Support operational partners with processing tasks and quality control (QC) processes to ensure operational tasks are completed correctly on a daily basis.

  What are we looking for?

  We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

  Requirements:

  • Experience with MS Office

  Core Competencies:

  • Attention to detail

  • Strong analytical and communication skills

  • Ability to work independently and within a group setting

  • Ability to work with other departments

  • Ability to handle fast paced and deadline driven environment

  Preferences:

  • 1-2 years' experience within financial services, customer service, or call center environment

  • Experience with Beta, Siebel, BranchNet/ClientWorks, Move Money Tool

  • Opportunity for SIE, Series 7 and 63/66

  
  

  Pay Range:

  $19.13-$28.70/hour

  
  

  Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

  
  

  Why LPL?

  At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

  We are one team on one mission. We take care of our advisors, so they can take care of their clients.

  Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

  Want to hear from our employees on what it’s like to work at LPL? Watch this!

  We take social responsibility seriously. Learn more here

  Want to see info on our benefits? Learn more here

  Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

  Information on Interviews:

  LPL will only communicate with a job applicant directly from an @lp lfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

• About the company

  LPL Financial Holdings Inc was founded in 1968 and is considered the largest independent broker-dealer in the United States.

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