• Job Description

  Req#: 14824

  About the Team

  The Pottery Barn Kids eCommerce team is a fun, energetic, diverse team working in a fast-paced environment to bring our unique brand to life online. We drive for results and seek to exceed expectations. We are aggressive about our business and expect executional excellence. We work in a supportive and collaborative environment where innovative ideas are not only accepted but expected. We are both analytical and creative. Our mission is to deliver an exceptional digital experience to customers

  About the Role

  The Associate Manager, e-Commerce Site Operations is responsible for overall site operations, including implementation of seasonal site content, testing & validating web site and mobile app releases, and works with the site manager and senior site manager, as well other cross-functional partners to ensure that all projects are completed on time and meet the highest quality standards. Works with site manager on special projects related to: operational improvements, site partnerships and comprehensive testing strategy.

  Responsibilities

  • Manage day-to-day and long-term maintenance of the website including launch and set-up issues
  • Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions
  • Hold stakeholders accountable to deadlines and provides feedback ensuring deliverables align with project goals
  • Assist in the development of documentation for digital experience SOPs and best practices across functions for the team
  • Responsible for daily QA of onsite product launch and end to end customer experiences, focusing on key site funnels
  • Coordinate and administer ongoing testing for each project release and major site launches.
  • Participate in site feature research, testing, and implementation
  • Troubleshoot website errors and take the lead on quality assurance projects
  • Manage implementation of project releases, interfacing with cross-functional teams to ensure on time and on budget completion of project releases.
  • Manage day-to-day relationships with partners, and internal department teams.
  • Acts as site operations manager and fills in for Pottery Barn Kids site manager, or senior site manager when necessary.

  Criteria

  • Bachelor's degree in Computer Science, Marketing, Business, Web Development, or related qualification preferred.
  • One to two years experience in project management role and/or eCommerce experience.
  • Strong interpersonal skills/team player and demonstrated ability to work with various teams
  • Proven business skills and demonstrated ability to understand technology, including website development processes and project management as a discipline.
  • Superb communication skills and can easily break down complex topics to smaller, more digestible pieces
  • Excellent project and time management skills. Highly adaptable and capable of balancing multiple deliverables at once.
  • Evening and weekend hours required.
  • This role requires being onsite in San Francisco Monday – Thursday with option to be remote on Friday

  Our Culture & Values

  We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

  People First

  Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
  
  

  Benefits

  • A generous discount on all WSI brands
  • A 401(k) plan and other investment opportunities
  • Paid vacations, holidays, and time off to volunteer
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits
  • Tax-free commuter benefits
  • A wellness program that supports your physical, financial and emotional health

  Continued Learning

  • In-person and online learning opportunities through WSI University
  • Cross-brand and cross-function career opportunities
  • Resources for self-development
  • Advisor (Mentor) program
  • Career development workshops, learning programs, and speaker series

  WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).

  This role is not eligible for relocation assistance.

  Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

  The expected starting pay range for this position is $78,500 - $92,250 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.

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• About the company

  Williams-Sonoma, Inc. is an American publicly traded consumer retail company that sells kitchen-wares and home furnishings.

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