• Job Description

  Req#: 32874BR

  Department

  Publix Technology

  Description

  Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.
  
  Join Publix Technology as an Associate Technical Support Analyst on the Request Services and Change Management team. This team is responsible for working with various business areas across Publix to analyze their requests for modifications to computing hardware, software and/or access to various systems (LAN, Host, Unix, SAP, etc.).
  
  Responsibilities:
  • Planning, scheduling, documenting, and supporting meetings in which change records are reviewed, approved, or rescheduled
  • Creating, maintaining, and distributing the request and change management process documentation
  • Assuming ownership of request and change records and tracking through all phases to completion
  • Troubleshooting request and change record issues, identify root cause and implement work around and/or permanent solution
  • Identifying and participating in improvement efforts centered on the Request & Change Management processes
  • Understanding and adhering to Publix Information Security Policy
  • Verifying the work of others

  Required Qualifications

  • High School diploma or equivalent experience
  • 2+ years of IT experience
  • 2+ years of experience performing analytical type duties
  • Minimum 30-40 wpm typing skills
  • Experience with Microsoft Word and Excel
  

  Preferred Qualifications

  • Associate degree in an IT related field
  • 3+ years of IT experience
  • 3+ years of experience performing analytical type duties.
  • Familiar with request process or ticketing system
  • Knowledge of Compliance and Audit change and access management requirements
  • Strong interpersonal and leadership skills including experience in organizing, planning, and executing project deliverables.
  • Experience with Publix tools such as Request Center, CMDB, Tivoli Identity Manager, Quest Active Roles Server, RACF, and ServiceNow!
  • An understanding of security best practices that lead to implementation of secure solutions.
  

  Frequency of Pay

  Weekly

  Minimum Base Pay

  19.65

  Maximum Base Pay

  27.10

  Potential Annual Base Pay

  40,872 - 56,368

  Year End Bonus

  To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

  Benefits Information

  ▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost ▪ An opportunity to purchase additional shares of our privately-held stock ▪ 401(k) retirement savings plan ▪ Group health plan (with prescription benefits) ▪ Group dental plan ▪ Group vision plan

  Travel Frequency

  0%

  Address

  3045 New Tampa Hwy

  City

  Lakeland

  State

  Florida

  Zip Code

  33815-3468

  Facility

  Lak Data Center B017

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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