UnitedHealth Group
Associate Technical Support Analyst - Remote
This job is now closed
Job Description
- Req#: 2221498
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to the maximum amount specified in the job description
- Opportunities for career advancement and growth within the organization
- Ability to work remotely from anywhere within Canada
- Comprehensive benefits and rewards for outstanding performance
- Clear direction for success and development in various roles
- Challenging work environment that encourages personal and professional growth
What to Expect (Job Responsibilities):
- Respond to time-sensitive support calls affecting patient care
- Troubleshoot and resolve issues in software, operating systems, and infrastructure
- Serve as the primary point of contact for customers on reported cases
- Document all incidents and scope issues accurately
- Manage a ticket backlog of approximately 20-30 cases
What is Required (Qualifications):
- 2+ years of experience troubleshooting Windows Operating Systems, Server, and Workstation
- 2+ years of TCP/IP network operation experience
- 2+ years of Active Directory operation and troubleshooting experience
- 2+ years of customer service experience
- Ability to work Monday to Friday within specified shifts and on-call rotation
How to Stand Out (Preferred Qualifications):
- CCNA - Cisco Certified Network Associate
- Experience working in a Support Center
- Proficiency in Windows command line and Powershell
- Detailed knowledge of TCP/IP and OSI model
- Willingness to travel occasionally if needed
#HealthcareServices #TechnicalSupport #RemoteWorkOpportunity #CareerDevelopment #CompetitivePay
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
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