Johnson County Community College

ATS Support Technician


PayCompetitive
LocationOverland Park/Kansas
Employment typePart-Time

This job is now closed

  • Job Description

      Req#: 495751

      Position, Department: ATS Support Technician, Operations

      Type of Position: Part-time Regular, Non-Exempt

      Work Schedule, Hours per week: Varies depending on department needs, 30 hours per week

      Pay Range: $19.97 - $24.96 and determined based on relevant years of work experience.

      Benefits Category: Part-time Benefits

      Position Summary: The ATS Support Technician actively engages with all functional areas and faculty/staff/students in the support of client technologies. This position serves as a technical team member for day-to-day operations as well as project-related support services and emergency support scenarios. ATS Support Technicians are supervised by Sr. Enterprise Desktop Engineers or equivalent and also work under the guidance and support of the Enterprise Desktop Engineer/Team Lead.

      Required Qualifications: • Associate’s Degree preferably in a Computer or Management related area or equivalent combination of completed college-level classes and/or computer certificate training classes plus related work experience.
      • At least 1 year of prior Windows desktop hardware and software support related field experience within the last five (5) years.
      • Basic understanding of operating systems and infrastructure that supports it including active directory policies, groups, and users.
      • Support related experience with mobile devices.
      • Ability to work independently on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Follows established procedures on routine work.
      • Excellent analytical, communication and problem-solving skills.
      • Ability to work directly with end users and technical staff when troubleshooting support issues.
      • Well-developed written and oral communication skills.
      • Experience in a team project setting.

      Preferred Qualifications:

      To be considered for this position we will require an application and resume,.

      *Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

      Position Details: Job duties include but are not limited to:

      • OFFICE AND LAB/CLASSROOM TECHNICAL EQUIPMENT INSTALLATION AND DISPOSAL – Primary responsibility for equipment configuration and delivery. Performance is acceptable when: • Configures, installs, monitors, and maintains office and public use hardware and software technologies. • Prepares obsolete equipment for disposal using approved processes. • Updates all required databases used to support technology asset lifecycle.
      • MAINTENANCE AND REPAIR SUPPORT FOR CLIENT HARDWARE AND SOFTWARE – Provide quality and consistent support for client technologies. Performance is acceptable when: • Provides maintenance and support for basic client hardware and software technologies and physical moves. • Provides problem solving to identify and isolate root cause. • Identifies potential solutions by utilizing appropriate resources to include external web resources. • Leverages automated and manual tasks in the delivery and support of client technologies. • Assists with compliance remediation of end user technologies.
      • MAINTAIN POSITIVE CLIENT RELATIONSHIPS Build and maintain relationships with leadership, faculty, staff and college community. Performance is acceptable when: • Handles customer inquiries in a courteous and timely manner. • Prioritizes, plans, and completes work to meet established objectives and service level agreements. • Produces and communicates status of deliverables relative to milestones or open issues assigned to your support team. • Understands the functional area motivations, values and business practices to determine evolving needs which will help your become more responsive and innovative over time.
      • DOCUMENTATION AND COMMUNICATION OF TECHNICAL PROBLEM RESOLUTION AND PROCEDURES Performance is acceptable when: • Evaluates, maintains, and modifies technical knowledge articles, solutions and procedural documentation as instructed by team leads. • Participates in the creation of standard procedures for equipment installation and maintains proper documentation standards. • Completes documentation for all problem resolution, incidents or service requests assigned using the helpdesk tracking system.

      *Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

      About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That's five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

      Equal Employment Opportunity: JCCC provides equal opportunities and equal access to all individuals and is an affirmative action employer. JCCC does not discriminate on the basis of sex, race, color, national origin, ancestry, disability, age, religion, marital status, parental status, military status, veteran status, sexual orientation, gender identity, genetic information or other factors that cannot be lawfully considered in its programs and activities, which includes employment and admissions, in accordance with Titles VI and VII of the Civil Rights Act of 1964, the Equal Pay Act of 1963, the Age Discrimination in Employment Act of 1967, the Age Discrimination Act of 1975, Executive Order 11246, Title IX of the Education Amendments of 1972, Section 503 and 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, the Vietnam Era Veteran’s Readjustment Assistance Act, the Jobs for Veterans Act of 2002, the Kansas Acts Against Discrimination and all other applicable civil rights and nondiscrimination laws.

      Inquiries concerning JCCC's compliance with its nondiscrimination policies (including Title IX, Title VI and Section 504 inquiries) may be referred to a Title IX Coordinator (TitleIX@jccc.edu), or Director of Human Resources, or the Dean of Students and Learner Engagement at Johnson County Community College, 12345 College Blvd, Overland Park, KS 66210, 913-469-8500; or to Office for Civil Rights, Kansas City Office, U.S. Department of Education, One Petticoat Lane, 1010 Walnut Street, Suite 320, Kansas City, MO 64106, Telephone: 816-268-0550,Facsimile: 816-268-0559, Email to: OCR.KansasCity@ed.gov.

      Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

      If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu.

  • About the company

      Johnson County Community College is a public community college in Overland Park within Johnson County, Kansas.

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