• Job Description

  Req#: 7109452002

  WHO WE ARE:

  EOS IT Solutions is a family run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
  
  We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

  THE POSITION:

  The AV Field Technician will join the AV Field EMEA and UK team that are deployed to client sites based across UK, Ireland and EMEA for the installation and de-commissioning of AV/TelePresence products.

  WHAT YOU’LL DO:

  • Installation and de-installation of AV/TelePresence products
  • Configuration of endpoints and infrastructure
  • Preparation of room audits ensuring technology can work at optimum level
  • Performs preventative maintenance to insure equipment and room is ready for use
  • Responsible for identifying defective/failed equipment and providing solutions
  • Completion of Post Installation Assessments
  • Perform on site User Acceptance testing and carry out installation of software upgrades
  • Act as a point of escalation for technical issues and provide solutions for ongoing faults
  • Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
  • Communicates with management team, to provide project reporting and updating
  • Document and report hardware failures also Manages Break/Fix and RMA requests as needed
  • Supervise, instruct and help with rack building processes
  • Travel to customer sites across UK, Ireland and EMEA as required

  WHAT YOU NEED TO SUCCEED:

  • Must have similar experience working on AV/ VC integrations
  • Must be agile, and exhibit a strong sense of urgency
  • Must be willing and able to travel across UK, Ireland and EMEA
  • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
  • Must be engaged in the process of technical development
  • Responsible and reliable, capable of working alone as well as part of a team
  • Good organization and time management skills with proven ability to manage multiple priorities
  • Good written and verbal communication skills
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer

  PREFERRED SKILLS:

  • Control (Crestron, AMX, Extron)
  • Audio (BIAMP, QSC, POLYCOM)
  • Video (Cisco, Polycom)

  EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

  #indeedhp

• About the company

  A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide #TeamEOS

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