• Job Description

  Req#: REQ306152

  JLL supports the Whole You, personally and professionally.

  
  Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

  Location: On-site position in Boston, MA

  Salary: $19.00-$24.00/h

  Provide Audio Visual (AV) services to support conference room systems, meetings, and video conferencing requirements within assigned properties. The AV package includes several conference rooms of varying sizes, with projectors, displays, wireless casting, UC systems, digital signage system, digital displays, along with multiple monitors placed throughout the building(s). Support the day-to-day operation including set-up, operation and testing, maintenance, inventory, and security of all audiovisual equipment, and conference rooms, basic support of multi-functional devices (including escorting vendors to the device), and basic telecom support with VoIP and mobile devices.

  • Confirm that all existing AV equipment and infrastructure (including video conferencing equipment) in the conference, and meeting rooms operate as intended and services occur as planned and without interruption due to equipment failures and problems.
  • At the request of General Services, assist in the coordination of the installation of AV equipment, to include escorting contractors and understanding the scope as designed by General Services.
  • As requested by General Services, periodically attend meetings with users of conference rooms and meeting rooms, provide instructions on the proper use of installed or mobile AV presentation equipment, or assist in troubleshooting the AV system.
  • Provide and attend the required amount of manufacturer training programs; around existing or new technologies as implemented throughout the portfolio.
  • Assist in the preparation of assessments on the condition of the equipment, budgets for equipment replacements, and new purchases by providing photos and any known maintenance history.
  • Assist if requested in identifying vendors to support and/or perform AV and media projects.
  • Inform General Services when equipment is in need of repair and coordinate the contractor activity.
  • Assist in the maintenance of AV systems.

  • Proactively identify potential Audiovisual issues and provide solutions to client’s concerns or needs.
  • Working knowledge of unified communication services, for example, Zoom, MTR, WebEx, etc.
  • Assist in the management and maintenance of fulfilling, and closing Service Now tickets related to the team’s core services, including VC support and onsite VC concierge, password resets for mobile and IP phones, Apple ID assistance, adding users to Active Directory, deploying, and setting up new mobile phones/IP phones/multifunction devices, adding/removing International Calling plans, and assisting with basic troubleshooting of mobile and IP phones/MFDs/video conference
  • Perform mobile device password resets utilizing Samsung Knox and Microsoft Intune.
  • Provide onsite and remote customer assistance with deploying new devices, factory resetting devices, managing users in Active Directory, Microsoft Intune enrollment, Apple ID password resets, video conference support, and basic troubleshooting.
  • Provide onsite escort needs for contractors supporting AV/VC and multifunctional device (MFD; printers) support
  • Provide other minor technical support as requested (i.e., retrieval of desk phones, testing of new devices, changing toner in a printer)

  Location:

  On-site –Boston, MA

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Flexible and Remote Work Arrangements may be available

  About JLL –

  For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

  This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

Notice