• Job Description

  Req#: 25-04163
  
  
  Auditor 5+ Months Contract Auburn Hills, MI (100% Remote) Note - The candidates who will be hired will have a solid background in auditing and will be willing and able to travel about 50% of the time across nation wide Role Summary: This role is responsible for all of the tasks associated with review and payment of warranty claims, which includes Technical analysis to ensure compliance with the established Audi Warranty Policies & Procedures in effect at the time of repair. This position approves and adjusts claims for payment, and follows-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid This role also provides direct and timely support for field staff, corporate employees through telephone/in-house activities regarding claim input SAGA (warranty processing) system and clarification on Warranty coverage, eligibility and policy providing instructions on where to obtain needed information for proper claim processing. Finally, this role trains new corporate employees, dealer personnel and field employees regarding Audi Warranty Policy and Procedures, SAGA (warranty processing) system. Required: Strong working experience with SAGA processing system Working knowledge of ETKA Working knowledge of Parts on Command Business Objects reporting experience Working knowledge of Microsoft Software; Word, Excel, PowerPoint, Access programs. Years of Experience: 8 Years Automotive Technical Experience, Automotive Cost Management Background Role Responsibilities: Researches the accuracy of claimed part numbers utilizing ETKA and the acquired product knowledge to assure correct claim payment Acquired Technical Knowledge with Audi Vehicles, utilizes ELSA to correct claimed labor operations for accuracy such as overlapping labor and decides the validity of the warranty repair. Decides the correct Diagnosis Time and A-Time based on the accuracy of the Punch Times, Technician Notes and all other documents required to justify the repair. Decides the validity of claimed Sublet Parts, Sublet Labor, and Loaners to assure that warranty policy was applied. Use Parts on Command to verify parts availability at the time of repair and the Loaner vehicle on the claim With the knowledge of Warranty Policy and Procedures, identifies non-compliant claims, claim coding errors and the validity of technician's repair notes (3 C's) to decide payment/ non-payment. Check the repair date to the warranty start date to make sure the spare parts are within their warranty coverage. Communicates errors in Labor Operation, Damage Code, and Part Number Coding to the dealers. Decide on Warranty claim acceptance based on their technical expertise/knowledge of Audi products to determine if the vehicle was repaired within published repair instructions. Administer their own detailed claim tracking through Appropriate Database systems with clear and accurate findings and reasons for adjusting part number, labor operations or sublet dollar amounts. Applies Technical and Warranty experience to evaluate warranty claim scenarios. Education: Required: Bachelor’s Degree; Strong Technical knowledge on the automobiles and repair process
  
  

• About the company

  Tech Providers, one of the leading IT recruitment agencies, matches top IT candidates with top technology job opportunities. Contact us today!

Notice