Job Summary

The scheduler is responsible for all scheduling of surgeries/procedures performed at the request of physicians. The scheduler has accountability for maintaining and updating a schedule that accurately denotes procedures performed and physicians involved. The scheduler is also responsible for developing and maintaining open and positive communications with the outside medical facilities.

Responsibilities & Duties

• Coordinates procedure time between patient, physician and endoscopy center and/or hospital/outpatient surgery center.
• Maintains calendar of surgery and procedure times; follows up with physician to resolve scheduling conflicts in a timely manner.
• Pre-certifies procedures with insurance company. Faxes patient packets to surgical facilities, including histories and physicals and other doctor’s orders.
• Keeps track of pending Histories and Physicals and scans patient packets.
• Schedules dispensary patients.
• Obtains necessary special equipment requested by physician for specific procedures.
• Serves as a primary contact for the patient, provides pre- and post-procedure instructions and assists with patient inquiries.
• Works proactively to ensure that all arrangements have been made to ensure a timely and orderly environment for each surgical procedure.
• Follows up with all parties involved to communicate changes in schedule or place of surgery; works proactively to ensure that all changes are handled in an orderly fashion
• Responsible for maintaining complete, accurate, and up-to-date scheduling records.
• Maintains current physicians’ schedules and ensures that cases are not scheduled when the physician is unavailable.
• Assists with “check-out” functions including future appointment scheduling and verifies all previously entered demographics.
• Performs various administrative and clerical duties required to support these functions and, on an as-needed basis, may be required to perform other tasks.

Qualifications

• HS Diploma/ GED required
• At least 1 year of procedure/ surgery scheduling experience in a medical setting
• Requirements

Required Skills

• Ability to manage a heavy caseload in an organized and efficient manner
• Ability to recognize potential scheduling issues and offer solutions to physicians
• Ability to maintain a working relationship with staff and outside medical facilities
• Ability to read handwritten and transcribed documents in the medical record and interpret information
• Ability to enter complete and accurate data into a computer system
• Computer literate- ability to type 40 WPM
• Knowledge of medical terminology, procedure codes, general office duties, and EMR duties