• Job Description

  Req#: REF3058J

  Company Description

  When it comes to keeping our vehicles on the roads, nobody has the Know How like NAPA. For more than 90 years, the National Automotive Parts Association has been empowering the industry with quality parts and supplies.

  Today, there are more than 6,000 NAPA AUTO PARTS Stores. About 1,000 of them are corporate owned. However, there are about 5,000 independently owned and operated NAPA AUTO PARTS Stores where individual store owners are the employer. This position is through an independently owned and operated store.

  We currently have 3 NAPA stores including Rome, Camden, and Mohawk, NY.

  Job Description

  Are you looking for a great opportunity to gain NAPA Know How? Join the winning team at your locally owned NAPA AUTO PARTS Store!

  NAPA AUTO PARTS Counter Salespeople are the backbone of our business, delivering excellent customer service and knowledge to our long standing customers. Our Know How is the reason our customers continue to come back, and we depend on our Counter Sales team to exemplify our commitment to quality and service.

  Primary responsibilities include:

  • Customer focus and high energy in our fast-paced stores
  • Ability to operate and navigate computer and paper catalog systems
  • Passion for delivering customer care in a strong team environment
  • Answer phones, computer orders, and wait on walk in customers
  • Check in freight & put away parts
  • Handle cores, defective, and new product returns from customers
  • Bring any issues to the store manager immediately
  • Keep sales area and stockroom clean and refreshed
  • Count cash drawer at beginning and end of shift
  • Fill in on parts deliveries if needed
  • Provide exceptional customer service to all store customers
  • Assist both retail and wholesale customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering
  • Handle cash, credit card, and other purchasing transactions
  • Operate the store point of sale system (TAMS) to search for parts and customer accounts, and to invoice and pull orders
  • Pull and prepare inventory orders for customer pick up or delivery
  • Operate the electronic and paper cataloging system to retrieve up to date parts information
  • Effectively communicate features, benefits, and warranty policy information to customers
  • Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.

  We are proud of our NAPA team and ready to share the Know How! Apply to start your career with your locally owned NAPA AUTO PARTS store today.

  Qualifications

  • Excellent verbal and written communication skills.
  • Motivated to train and learn.
  • Ability to thrive and have fun in a busy, fast-paced retail environment.
  • Minimum 18 years of age.
  • Valid driver license AND/OR reliable transportation.
  • Pre-employment drug screen and background check.
  • Prior experience in the retail industry, preferably an automotive parts department, dealership, jobber or retail establishment.
  • High school diploma or GED.
  • Able to work retail hours including weekends and holidays.
  • Able to process cash, checks, and credit card transactions.
  • Capable of lifting and moving items of up to 50 pounds.
  • ASE P2 Certification or ability to certify within approprite time period

  Additional Information

  We are looking to hire an EXPERIENCED parts professional for a full time position.

  Customer service skills are a must.

  Extensive On-Line Training available and encouraged upon employment.

  Hours and days vary; weekends are a must.

  ASE P2 certified is a plus, but not required.

  Ability to stand for entire scheduled shift, lift or move packages weighing 45+ lbs

  Automotive knowledge is a must, NAPA sets themselves apart by hiring parts professionals and not just a cashier to assist with customer questions.

  This NAPA store has served this local community for years and offers more than just parts for the family car. From small engines, to heavy duty trucks, to marine applications, as well as hydraulic hoses and mixing paint.

• About the company

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