Morgan Auto Group
Auto Service Advisor at BMW of Tampa
This job is now closed
Job Description
- Req#: 115247
- Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
- 401(k) with company match
- Professional work environment, with job training and advancement opportunities
- Paid Time Off
- Tenure Bonuses
- Employee discount programs
- Referral programs
- Greets all customers promptly; provides timely professional service.
- Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
- Estimates cost and completion time/settles customer accounts.
- Communicates with customer about status of work.
- Coordinates activities to ensure repair work is fixed right the first time and completed on time.
- Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
- Meets or exceeds goals for add-on sales.
- Meets or exceeds OEM Customer Satisfaction Index expectations
- Delivers the right car in perfect condition every time.
- Identifies repeat customers/first time customer and treats them accordingly.
- Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
- Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
- Documents repair order changes.
- Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
- Promptly addresses and resolves customer viewpoint and service follow-up issues.
Job Details
Job Location: BMW of Tampa - Tampa, FLSalary Range: $65,000.00 - $135,000.00 Commission/yearDescription
We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. BMW of Tampa is looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $65k-$135k depending on experience!!* This is for someone who is dedicated, determined, and motivated to become successful, and hungry to grow!
In addition to competitive pay, we offer our associates the following benefits:
Qualifications
RESPONSIBILITIES:
*see hiring manager for details
EOE/DFWP
About the company
The Morgan Auto Group was founded in 2005 with the acquisition of Toyota of Tampa Bay (then Precision Toyota) by Larry and Brett Morgan. "MAG" has grown to represent 10 different brands including Honda, Toyota, BMW and Ford. Operations are based out of...
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