• Job Description

  Req#: 91831

  Automotive Service Advisor – Empire Chevrolet of Huntington

  We are looking for an experienced service advisor to join our team. Chevrolet has always been a consistent and exciting brand from daily drivers to our success on the racetrack. Our large facility includes a service drive through with state-of-art equipment, new efficient shop that increases productivity and a spacious up-to-date customer waiting room. This is a perfect time for you to come grow with us; creating a life-long customer relationships and making money you deserve.

  
  Your Daily Work Schedule:

  • Oversees service orders and flow of Service Lane
  • Ensures that customers receive prompt, courteous, and effective service.
  • Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled.
  • Ensures the daily inventory of technicians' time is consistently sold to service customers.
  • Distributes work between technicians efficiently.
  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Maintains Customer Success Index at or above company standards.
  • Assists in diagnosing vehicle problems, orders parts and tools as necessary.
  • Oversees administration of warranty claims as well as training and supervising of service department.
  • Encourages compliance with applicable laws and regulations.
  • Maintains good working relationship with factory(s) and fosters positive employee relations.

  Qualities we’re looking for:

  • Available to work flexible hours and weekends
  • Reliable, self-starter mentality and ambitious spirit preferred
  • Ready to waste no time on learning new product ins and outs; eager to improve
  • Professional, well-groomed personal appearance
  • Clean driving record and valid driver’s license
  • You have excellent communication, interpersonal, and organizational skills.
  • You understand the importance of listening and being empathetic.
  • You have strong work-ethic with the ability to work in a fast-paced, results-driven environment.
  • You have at least one year of prior employment involving customer-facing service or telephone contact.
  • You have friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
  • You are open to constructive feedback to improve your performance and development.
  • You have strong computer and multitasking skills.
    

  The job descriptions and responsibilities above will be required but not limited to any other job-related duties assigned by their supervisor. In a retail automotive dealership, nothing is more important than a satisfied customer. Come grow with us!

  We are an equal-opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  Benefits

   401k Plan

   Paid time off (PTO)

   Competitive Pay Plans

   Health Insurance

   Dental Insurance

   Vision Plans

   Promotion from within

• About the company

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