• Job Description

  Req#: JR202318338
  Automotive Services Field Supervisor

  The Contract Station Relations Supervisor provides field management support to the independent contract stations (tow stations) powering our Emergency Road Service (ERS) department. You will focus on relationship building and effective communication to coach, tutor and mentor our business practices. A successful Supervisor ensures the stable delivery of “Totally Satisfied” roadside assistance to AAA members and customers.

  Duties:

  • Guide and motivate service providers to support their key performance metrics, business practices, driver training and conduct, and all other operational issues

  • Supervise the independent contract stations in an assigned territory through regular station visits

  • Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearances comply with AAA policies

  • Investigate, document, and resolve member and customer service issues

  • Ensure consistent availability of station coverage

  • Prepare proposals recommending expansion or reduction of station call volumes as needed

  • Work with Receive and Dispatch departments to resolve member and provider concerns and hone best practices

  Required Qualifications:

  • 3-5 years of roadside assistance, vendor relations management, or relevant sales experience

  • Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution

  • Excellent verbal and written communication skills, as well as excellent presentation skills

  • General management, organizational and time management skills

  • Must be comfortable commuting – 90% of travel within own region and 10% out of state

  • Proficiency in Microsoft Office software products (Outlook, Word, Excel, Access, PowerPoint, Project and Visio)

  Desired Qualifications:

  • Experience managing large external vendor relationships, including management of work teams

  • Demonstrated knowledge of the towing industry and mechanical aptitude

  Safe Business Driving Requirements:

  • Possess a valid driver's license and an acceptable driving record

  • Provide proof of automobile liability insurance at time of hire

  The starting pay range for this position is:

  $74,000.00 - $98,600.00

  Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

  .

  Remarkable benefits:
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts

  The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

  “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

  AAA is an Equal Opportunity Employer

  The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

• About the company

  American Automobile Association is a federation of motor clubs throughout North America.

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