• Job Description

  Req#: 8207234002
  Employer Industry: Technology and Logistics
  
  Why consider this job opportunity:
  - Salary up to $140,000
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative remote work environment
  - Chance to lead a dynamic team and enhance your leadership skills
  - Commitment to diversity and inclusion in the workplace
  - Focus on customer satisfaction and service excellence
  
  What to Expect (Job Responsibilities):
  - Lead and manage a team of remote dispatch technicians, ensuring daily operations run smoothly
  - Serve as the primary point of escalation for complex or high-priority issues
  - Partner with HR to recruit and onboard new technicians in line with regional demands
  - Oversee the dispatch process, ensuring timely and accurate assignment of technicians to client sites
  - Act as a liaison between clients and technical teams to ensure clear communication and timely issue resolution
  
  What is Required (Qualifications):
  - Minimum 3 years in a leadership or supervisory role within a technical support or dispatch environment
  - Strong background in AV support operations, troubleshooting, and client-facing post-install support
  - Deep understanding of SLAs and support frameworks in a managed services or technical support environment
  - Technical knowledge of AV control systems (e.g., Crestron, Extron), DSPs, VC platforms (e.g., Zoom, MS Teams), and networked AV systems
  - Excellent communication, organizational, and problem-solving skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience building and maintaining a dedicated AV training and testing lab
  - Ability to develop and implement structured training programs for onboarding, upskilling, and certification
  - Experience working with vendors and partners to obtain demo equipment and training materials
  
  #Technology #AVSupport #Leadership #RemoteWork #DiversityAndInclusion
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  A leading Video Collaboration, IT Services and Global Logistics company offering solutions worldwide #TeamEOS

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