Job Description:

Role Summary/Purpose:

The AVP, Fraud Detection, Analysis and Technology is part of the, Fraud Detection and Analysis Team tasked to drive growth through the detection and related reduction of internal and external fraud risks. The AVP, Fraud Technology, Analysis and Technology will be part of a multi-faceted team in operating fraud technology solutions which will assist company fraud teams in identification, investigation, mitigation and prevention of fraud. This role requires highly skilled analysts with understanding of fraud technology and investigations to identify and investigate complex fraud matters..

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Fraud investigation and detection background with strong understanding of Synchrony technology systems, analytics and investigations.

• Knowledge of Synchrony systems to include; Data storage, Operational systems and processes, fraud strategies (including acquisition, authentication, transactional, payment, check kiting, investigative processes, internal fraud) and related regulatory requirements and laws impacting these processes.

• Works cross functionally to achieve Special Investigations Team (IT) and Credit Risk goals regarding stated initiatives

• Regularly interact with SSIT Field Investigators and Analysts, Fraud/Credit Risk Teams and , Analytics and technology teams in supporting the efforts to identify fraud, fraud actors and rings.

• Through the use of NEO4J and other Synchrony SIT tools, operationalize and execute detective strategies to identify internal and external fraud impacting Synchrony. Actions include light coding required for executing Linkurious queries, assisting in identification of analytical rules, and translation of analytical results for escalation to SIT investigators and Fraud Strategy teams.

• Assist investigators and strategy teams in detecting and researching anomalies within the card and bank platforms

• Utilize the Neo4j platform and advanced analytics, to assist in the development and implementation of sophisticated strategies to provide early identification of fraud patterns

• Assist in conducting analytical investigations through the review and analysis of NEO4J and Linkurious, creating comprehensive reports and detailing key elements of the analysis.

• Assist in the identification of fraud threats or trends targeting Synchrony Bank with the goal of proactively preventing loss to the Bank.

• Work with SIT analysts and investigators, Fraud technology and Analytics teams to Identify intelligence to establish analytics rules to create linkage analysis with our case management tools.

• Assist in the identification of emerging fraud threats or trends to Synchrony Bank

• Coordinating cross-functionally with Fraud Strategy and Authentication, AML/BSA, and other groups on addressing identified issues.

• Review various system alerts and intel to identify emerging fraud threats or trends to Synchrony Bank with the goal of proactively preventing fraud losses.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree with minimum of 24 months in corporate, law enforcement/ government fraud investigations or detection with an emphasis on conducting analysis; or; in lieu of Bachelor's Degree, a minimum of 5 years of fraud detection/analysis or investigations in government/financial services or banking

• Basic understanding of Fraud investigations, fraud technology and

• Basic understanding of coding languages (SAS, SQL, or similar)

• Proficient in English with very strong interpersonal and verbal communication skills

Desired Characteristics:

• Working knowledge of Fraud detective technology tools and experience leveraging industry standard toolsets / frameworks such as Cypher, Splunk, SPL, Tableau and/or SIEM

• Understanding of analytical tools and compilation of data. Re: SAS, ODS queries, data warehouse queries

• Understanding of Analytics, machine learning and Graph data science

• Highly analytical, detail-oriented, and strong problem solving with a common sense approach to resolving problems

• Strong Project management and Communication skills

• Expertise to clearly define complex issues despite incomplete or ambiguous information

• Demonstrates ability to succeed in fast-paced environment with ability to adapt to change.

• Highest level of Professional integrity and the ability to maintain confidentiality

• Strong analytical, and creative problem-solving skills.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: