• Job Description

  Req#: 24722364

  Business Relationship Manager

  The Business Relationship Manager (BRM) is responsible for proactively sourcing, acquiring, expanding, and retaining customer relationships by maximizing sales opportunities in an assigned territory, growing and retaining their book of business, and ensuring a world-class customer experience for all current and prospective clients. Individuals in this role are Subject Matter Experts (SME) on complex Credit and Treasury Products and support their assigned area branches end to end.

  Responsibilities :

  • Lead as the subject matter expert across a broad sales territory of 7-10 branches, which comprise of ~ 80 - 100 branch stakeholders and other territory partners (e.g. Wealth Management, Mortgage)
  • Partner with cross retail segment territory peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan
  • Provide leadership, coaching, training and develop small business knowledge and skills to assigned branch territory team, primarily Branch Managers, through execution of joint sales activities, ongoing training, and identifying referral opportunities
  • Define, Implement and Execute strategy and small business roadmap for assigned territory aligned with sales plan
  • Call on your assigned book of high valued clients, to deepen the relationship and retain their business, while owning, responding to, and proactively uncovering future needs, roadblocks, or risks for the business to achieve their goals
  • Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio

  • Manage complex credit requests up to $1MM, uncover client opportunity greater than $1MM and work closely with Sr. RBBs to refer opportunities with monthly client and prospect contacts.
  • Banker to under understand complex products and services necessary to uncover client needs and solutions at larger credit amounts
  • Source and provide credit solutions for prospects and clients. The BRM develops credit structure and full credit packages including the deal summary memo for total credit exposure greater than $250K. Credit certified in business banking. Follow up on credit referrals >$250M from Branch Managers and Business Bankers. Work with Branch staff and customer on preparing proper credit structure and credit package.

  Execution & Goal Oriented

  • Achieve desired revenue, sales production, business scorecard and service scores.
  • Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients and target industry/sectors maximizing the highest potential across designated territory
  • Develop a Center of Influence (COI) network by engaging in business networking and community activities. BRM will actively represent Citibank in business communities, generate business leads and close business opportunities. Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing multi-product banking solutions to the small business community. Maintain frequent interaction with COIs, diverse industry segments, community leaders and senior business contacts, with the goal of developing consistent business referral that will contribute to market share growth.

  Client Management

  • Proactively manage portfolio of assigned high value clients. Expand business banking customer relationships by identifying needs and maximizing opportunities. Ensure customer satisfaction and retention. Cross-sell and refer to other business segments. Portfolio Management assignment based on our most highly valued and high potential clients, representing 40% of the total Business Banking Revenue contributions .
  • Deliver client satisfaction and relationship profitability. Be primary point of contact.

  • Leverage, coordinate, and organize targeted marketing campaigns, events and new product launches to drive sales activities and fulfill customer needs across territory.
  • Foster teamwork and small business knowledge in all assigned branches to ensure a positive customer experience. Be accountable to client service scores

  Partnership & Collaboration and Effective Controls

  • Partner with Commercial Banking, Mortgage, CitiGold, and Wealth Management to ensure ongoing and appropriate client communication to support maximization and satisfaction of client relationship.
  • Provide Product Specialists with qualified referrals. Assist through closing
  • Strictly adhere to internal control policies such as the account opening and credit protocols of accurate collection, completion and updating of all required documentation.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  Qualifications:

  • Bachelor's/University degree or equivalent experience
  • 2-5 years banking experience, preferably 2-3 years in Business Banking
  • Exceptional consulting skills; ability to probe, listen, clarify and present information to advance sales transactions, deepen relationships
  • Demonstrated analytical skills and ability to assimilate complex financial and company operating information
  • Professional presentation skills
  • Strong working knowledge of credit structuring and processing; credit trained preferred
  • Highly effective communication and influence skills
  • Customer oriented and responsive
  • Superior organizational skills
  • Excellent business development skills
  • This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier from the Registry before engaging in mortgage loan originator activities, to maintain and renew that registration on an annual basis, to update registration information with the Registry on a timely basis, and to provide that unique identifier to consumers as required by applicable SAFE Act regulations and Citi policies and procedures.

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  Job Family Group:

  Commercial and Business Sales

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  Job Family:

  Retail Business/Citi Business

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  Time Type:

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  Primary Location:

  New York New York United States

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  Primary Location Salary Range:

  $98,960.00 - $148,440.00

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  Citi is an equal opportunity and affirmative action employer.

  Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

  View the "EEO is the Law " poster. View the EEO is the Law Supplement .

  View the EEO Policy Statement .

  View the Pay Transparency Posting

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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