Molina Healthcare
AVP, Call Center Operations (Inbound & Outbound) - REMOTE
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Job Description
- Req#: 2030754
Employer Industry: Healthcare/Managed Care
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits and compensation package
- Dynamic leadership role with the chance to make a positive impact on member and provider experiences
- Collaborative work environment with partnerships across various departments
- Ability to influence and implement process improvements in service delivery
What to Expect (Job Responsibilities):
- Provide leadership and oversight for Member and Provider Contact Centers, ensuring high-quality service delivery
- Directly manage Directors and Regional Directors to support member and provider servicing
- Resolve inquiries and complaints from both members and providers effectively
- Collaborate with various teams to enhance member and provider experiences and meet service goals
- Drive process improvements and meet departmental KPIs including productivity and service quality
What is Required (Qualifications):
- Graduate degree or equivalent combination of education and experience
- Minimum of 15 years of experience in Contact Center Management
- Proven leadership success managing multiple people managers in medium-large contact centers
- Strong collaboration and communication skills
- Ability to work effectively within a matrixed environment with dotted line responsibilities
How to Stand Out (Preferred Qualifications):
- 10+ years of experience in the Healthcare industry
#Healthcare #ContactCenterManagement #Leadership #CareerOpportunity #TeamCollaboration
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Molina Healthcare is a managed care company headquartered in Long Beach, California, United States.
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