• Job Description

  Req#: 90389285

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  Purpose of the role

  To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

  Accountabilities

  • Management of customer requests and enquiries through various communication channels including chat, email and phone.
  • Provision of detail orientated and time efficient information to customers regarding their accounts, products, and services.
  • Management of customer complaints and issues and escalating complex issues to senior customer care representatives when required to provide a resolution.
  • Participation in training and development initiatives to improve customer skills, knowledge and services.
  • Identification of industry trends and developments to implement best practice in customer care.
  • Management and maintenance of customer records and documentation to ensure compliance and accuracy.
  • To support the customer care team and deal with customer needs/requests through the provision of effective communication and attention to detail.

  Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

  All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

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