• Job Description

  Req#: 2402691

  Job Description:

  Role Title : AVP, Fraud Technology (L 11)

  Company Overview: : Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022. We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

  Organizational Overview:

  Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

  Role Summary/Purpose

  Become part of an team of professionals identifying fraud risks, trends, and solving complex risk issues using your technology skills and knowledge. This position supports the Synchrony Special Investigations Team with analysis of data which enhances our ability to identify fraud and abuse against all parts of the bank. Using your strong technology skills you will help to identify and develop strategies identifying anomalies that are indicators of fraud. You will also recommend and develop appropriate mitigation solutions. Working directly with the Vice President, Fraud Technology, the flexible candidate will be able to pivot from various software applications, data sources, and coding tools to analyze, detect, and identify linkages and patterns indicative of fraud and providing workable solutions. The qualified candidate will also be responsible for managing a network of scheduled jobs and processes to assure consistent operations and compliance with existing policies.

  You’re the one we’re looking for if you:

  • Are passionate about creating solutions to identify fraud patterns and linkages

  • Are a quick learner with strong inquisitive and analytical skills.

  • Have common sense—can you think through your designs to make sure they’re the best?

  • Are a coder who is also a problem solver, capable of creating elegant, testable code that is robust and scalable

  • Can bridge the gap between business and technology

  • Are ready to own your own career and destiny

  • Value results

  • Have technology skills to improve existing processes and effectively design new ones

  This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

  Essential Responsibilities:

  • Collaborate with the investigative teams to provide insights and solutions

  • Operate independently to write code in Tableau, SAS, SQL, Splunk, and Cypher

  • Support technology enhancements for existing platforms

  • Managed Fraud’s SAS Stored Processes and develop new processes as necessary

  • Analyze system performance, production defects, troubleshoot systems, identify root causes and implement fixes

  • Manage existing tools, develop new or enhance existing tools

  • Continually learn and grow

  • Perform other duties and/or special projects as assigned

  • Manage fraud detection tools including query tools and various jobs used to provide information to the business.

  • Will lead technical efforts for new tools including linkage analysis tools that will be implemented in 2024.

  • Learn to code in new languages as needed such as Python/R and develop solutions in those environments

  • Provide data and technology expertise to Fraud Special Investigation and Internal Fraud teams

  • Partner with Information Technology and determine location and best use of data and technology resources

  • Co-lead launch of Neo4j for fraud detection and investigative support

  Qualifications/Requirements:

  • Bachelor’s or Master's Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors with 6+ years of overall data experience; OR in lieu of a degree, 8+ years of overall data experience

  • Minimum 5 years’ experience working with SAS and large data sources developing solutions for complex problems

  • Advanced knowledge of BASE SAS 9.4- SAS Data steps, Procedures, and Macros

  • Demonstrated knowledge of the following tools:

    • SAS EG & SAS Stored Processes

    • SAS Management Console and job scheduling

    • Tableau or other data visualization tools

    • Platform Process Flow Manager

    • Basic Unix/Putty

    • File Transfer Tools

    • Microsoft Office tools, particularly Excel

    • Basic knowledge of Oracle

    • Cypher

  • Python, R, or other data science language

  • Experience with graph analysis tools such as Neo4j

  Desired Characteristics:

  • Understanding of Credit Cards, Banking products, and how these systems work

  • Understanding of credit card fraud, detection, and prevention methods

  Eligibility Criteria:

  Bachelor’s or Master's Degree in following Majors – Mathematics/Statistics, Operations Research, Economics, Computer Science/Engineering or other quantitative majors with 6+ years of overall data experience; OR in lieu of a degree, 8+ years of overall data experience.

  Work Timings: 02:00 PM to 11:00 PM (IST)

  For Internal Applicants :

  • Understand the criteria or mandatory skills required for the role, before applying

  • Inform your manager and HRM before applying for any role on Workday

  • Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

  • Must not be any corrective action plan (First Formal/Final Formal, PIP)

  • L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

  • L09+ Employees can apply

  Grade/Level: 11

  Job Family Group:

  Fraud Operations

• About the company

  Synchrony Financial is a consumer financial services company headquartered in Stamford, Connecticut, United States.

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