Job Description:

Role Summary/Purpose:

The AVP, Senior Reliability Engineer implements highly automatic and self-healing applications, which in turn frees up time for development tasks such as new features and business growth. The ideal Reliability Engineer is skilled in both software engineering and system administration.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Ensure the dependability and scalability of one or more enterprise-scale applications.

• Develop the reliability process to ensure the highest level of systems availability, stability, security and performance, including maintenance and support, root cause analysis, systems validation, performance tuning and capacity management.

• Be a member of DevOps teams in shared responsibility for the reliability of these applications and associated platforms.

• Have dedicated time for creating software that improves the reliability of systems in production, fixing issues, and responding to incidents/on-call events.

• Support a root cause analysis program that will lead to reduced downtime, increased resiliency and a culture of continuous improvement.

• Design and implement monitoring, alerting and appropriate metrics to track and report adherence to service SLOs and SLAs, performance and operational efficiency.

• Drive technical innovation and efficiency in application and infrastructure operations via simplification and automation.

• Coordinate between infrastructure, platform and application subject matter experts to promote reliability efforts through communication and best practice sharing.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and a minimum 5 years of combined experience in application development and support for associated infrastructure OR, in lieu of degree, High School Diploma/GED 7 years of combined experience

• Minimum 3 years of experience in designing, building, and troubleshooting large scale distributed systems

• Minimum 1 years of experience in application design

• Minimum 3 years of systems engineering experience

• Strong interpersonal communication skills with ability to work well in diverse-team-oriented settings with other developers, product managers, other SREs, etc.

Desired Characteristics:

• Knowledge of fintech Industry as it relates to consumer financing

• Deep experience in composable/microservice architecture

• Agile expertise

• Critical thinking, problem solving and creativity

• Experience with build automation tools like Jenkins, Cloudbees, Maven or Gradle

• Experience building and deploying applications on Cloud

• Knowledge on OpenAPI / Swagger specifications is a plus

• Working knowledge of API gateways

• Expertise in supporting mobile solutions including native and mobile web

Grade/Level: 11

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: