Job Posting End Date: April 26

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

The position will execute the strategy and development of digital solutions and core services (leave, ADA, ASO STD) in alignment with the overall Solutions business strategy.

The primary accountability of this position is to provide thought leadership and oversight of the specific solution team (comprised of direct reports and / or shared resources), specific to owning the product roadmap, key initiatives, customer experience associated with the solution and the day-to-day operations, including sales support, on-boarding, ongoing administration, and finance functions.

The responsibilities for this position will include driving both innovative and continuous improvement actions that improve the customer experience, drive growth/retention and deliver operational efficiency.

This position will require strong partnerships with various functional organizations, including IT / Innovation, the Field, Learning and Development, and Marketing, Analytics.

Principal Duties and Responsibilities

• Lead Unum Solutions strategy efforts with respect to the specific digital solutions and core services as well as provide support to Solutions leadership for overall strategy development (as needed).

• Responsible for all phases on the delivery, through internal and external partners.
• Stewardship of the solution’s market positioning and reputation

• Establish and deliver on the business plan (including financial plan) for the solution’s entry and continued success in the market including financial, talent, marketplace, operational, legal and regulatory aspects

• Agree and deliver on sales targets through partnership with internal / external distribution partners
• Determine and prioritize product capabilities required to effectively compete. Drive execution of roadmaps
• Create processes & metrics to report performance to leadership, request additional (or slowdown of) investment as needed

• Be a visible and active leader with internal and external stakeholders

• Build strong relationships and credibility with the Unum field force, brokers and other distribution partners
• Work with external communications and marketing to launch and bolster PR efforts
• Develop network of external contacts and resources and help create our presence within market

• Oversee operations and partner relationships with internal and external partners (e.g., vendors)

• Ensure operations are running smoothly and problem-solve as needed.
• Serve as primary relationship manager with key partners
• Ensure strong compliance and ethics culture across internal & external operations

• In conjunction with Solutions leadership, identify opportunities to identify, enhance and promote synergistic capabilities, e.g., analytics, across the Solutions P&L

• Determine if data and insights gathered through the digital solution can help better position other products or identify opportunities for next solution to be built
• Determine if there are new processes/technologies that can be introduced within the solution platform

Strategic Planning and Execution

• Owns the resourcing strategy across all the solution delivery departments
• Responsible for the development and implementation of key initiatives to ensure solution’s financial and product development goals are met.
• Strategic execution of partner integrations to ensure market development goals are met.
• Partners with Sales, to foster a culture of customer advocacy by leveraging data such as relevant claims data to better position the solution
• Influences lifetime value through product adoption and seeks opportunities for customer advocacy and referrals.
• Partners and aligns closely with Marketing communications, Product evolution, Sales and with the Executive Team around key metrics and objectives

Other

• Participates in Senior Leadership meetings where applicable
• Participates in monthly operational and financial reviews and owns functional Operations area reports

Job Specifications

• 7+ years experience within employee benefits (specifically with FMLA, corporate leave, ADA, and PFML) or digital product operations or SaaS space
• Bachelors degree required; MBA preferred.
• Strong empathy for customers combined with the drive to achieve business goals
• The skills to be a data-driven decision maker, with a willingness to experiment and iterate
• A track record of developing, coaching and mentoring talent; influencing stakeholders
• Demonstrated desire for continuous learning and improvement
• Excellent communication, presentation, and interpersonal skills
• Very strong problem structuring and analytical skills
• Fast paced; comfortable with tight deadlines, fast turnaround times and ambiguity
• Ability to travel as needed.

Preferred Qualifications

• Finance P&L Experience
• Administration or adjudication of FMLA, corporate leaves, PFML, or ADA

#LI-LM2024

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$114,100.00-$205,400.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum