• Job Description

  Req#: C9325-25-0412?language=en&page=300&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen to work in our Community Mental Health Recovery Team in Aldershot.

  We are recruiting for an Receptionist/Administrator for a large Community Mental Health Recovery Service, based at Aldershot Centre for Health. The post is full time. You will be one of the first points of contact for telephone calls and people coming into the service.

  The role is predominantly being a receptionist, working with all members of the clinical team including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers and Occupational Therapists. We run several busy clinics a week and reception plays a vital role in their smooth running. You will need to possess good telephone skills, excellent communication and organisational skills, be IT literate, and able to multi-task. All members of the team are valued and see good reception staff as integral to enable people who use services and carers to receive a good service.

  Please note this is a fixed term post for 6 months.

  Main duties of the job

  - To ensure that all equiries are dealt with in an appropriate and polite manner and that an appropriate response is initiated.- To effectively respond, in a timely manner, to queiries from people who use services, carers and visitors.- Liaise and maintain pleasant and collaborative working relationships.- To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.- To be able to use SystmOne, the Trust's electronic health record. This will include checking client data to ensure it synchronised correctly, checking client appointments as well as scanning and uploading clinical information on to SystmOne as required.- To photocopy and send out clinical correspondence.- To tactfully exchange verbal and written information with clients and staff.- To take and pass on accurate messages via telephone calls/messages when necessary.- To be aware and sensitive towards those from different ethnic and cultural backgrounds.- To report issues which need management attention.- To implement Trust and team policies and procedures.

  Please refer the attached job description for full details.

  About us

  Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

  We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

  Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

  Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

  For international travel, both Gatwick and Heathrow airports are nearby.

  Please note that we reserve the right to close posts as soon as sufficient applications are received.

  Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.

  We look forward to receiving your application!

  Details

  Date posted

  24 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £25,427 a year (Incl. 5% Fringe HCAS) per annum, pro rata

  Contract

  Fixed term

  Duration

  6 months

  Working pattern

  Full-time

  Reference number

  325-7254132-COMM-A

  Job locations

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  GU11 1AY

  
  

  Job description

  Job responsibilities

  Please check the attached job description for more information on the requirements for this position.

  Job description

  Job responsibilities

  Please check the attached job description for more information on the requirements for this position.

  Person Specification

  Qualifications

  Essential

  • GCSE Level C in English or Functional Skills at Level 2 or Equivalent qualification

  Desirable

  • NVQ Level 2 in Business Administration

  Experience

  Essential

  • experience in admin, reception or customer service role
  • Experience in using Microsoft Office

  Desirable

  • Experience in working in healthcare, interacting with patients

  Person Specification

  Qualifications

  Essential

  • GCSE Level C in English or Functional Skills at Level 2 or Equivalent qualification

  Desirable

  • NVQ Level 2 in Business Administration

  Experience

  Essential

  • experience in admin, reception or customer service role
  • Experience in using Microsoft Office

  Desirable

  • Experience in working in healthcare, interacting with patients

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Surrey and Borders Partnership NHS Foundation Trust

  Address

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  GU11 1AY

  
  

  Employer's website

  https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

  Employer details

  Employer name

  Surrey and Borders Partnership NHS Foundation Trust

  Address

  Aldershot Centre for Health

  Hospital Hill

  Aldershot

  GU11 1AY

  
  

  Employer's website

  https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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