Tata Consultancy Services
B2B Collections (Voice) Roles!
This job is now closed
Job Description
- Req#: 276187
B2B Collections (Voice) Roles!
Education and Eligibility Criteria: -
Minimum 15 years of regular education (10th + 12th + 3 years Graduation).
Not more than 2 years of gap in Graduation or Employment.
Bachelors degree / or Post Graduate in Accounting or Finance preferred
Will need to match US Hours – Night Shift.
Work Location: Gurgaon(Vartika park)
Job Description:
B2B Collections Team member :
Work experience: 1-8 years
Prior International voice experience – B2B/B2C Collections.
Calling for payment on overdue invoices for buckets in scope
Doing maintenance on the account
Handling accounts / payment queries from accounts payable team
Interaction with other teams - billing, originations etc.
Payment application
Handling disputes and resolution
Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
B2B Collections Team Leader :
Work Experience: 5-9 years
Prior Team leading experience in a international voice center.
Oversight on the team and ensuring daily BAU
Review and resolve issues.
Meeting KPIs and client defined targets.
Training and coaching on floor
Quality and feedback for team members for driving performance.
Process Improvement and increasing efficiencies
Communication with internal and external stakeholders
B2B Collections Quality Analyst :
Work Experience: 4-9 years
Good understanding of OTC Lifecycle, B2B Business
Prior experience of doing quality assessments for international voice work
Good Communication & Presentation Skills - speaking and writing skills.
Moderate Excel proficiency
Good understanding of 7 six sigma tools of quality – preparing histograms, 80/20 analysis, fish bone, call quality and transaction quality attributes.
B2B Collections Delivery leader :
Work Experience: 8-13 years
Complete understanding of OTC Lifecycle - upstream and downstream functions.- Collections, Billing, Credit, MDM, Cash Aps and Reporting.
Good Communication & Presentation Skills - speaking and writing skills.
Managing Client relationship
Oversight on team leaders, review and issue resolution.
Ensuring teams meet client defined and internal targets - KPIs , SLAs
Potential risks identification and management
Meet the operational, functional and business objectives required by the contract and provide a profitable interaction
About the company
Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India.
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