• Job Description

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  Who We Are - Northwest Center has been a trusted partner of Amazon for over 20 years. Our Northwest Center at Amazon division has grown to over 360 employees nationwide, providing standout customer service and operational support on Amazonu2019s fast-paced campuses.
  
  What sets us apart? Weu2019re not just here to deliver exceptional service u2014 weu2019re also advancingu00A0Northwest Centeru2019s mission of inclusion, creating meaningful employment opportunities for people of all abilities. If you're looking for a role where you can lead with purpose and make a difference every day, youu2019re in the right place.
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  The Banana Stand - Amazon opened its first Community Banana Stand in Seattle in 2015 to offer free, healthy snacks to employees and the public. Since then, it's become a quirky, feel-good staple of Amazon campuses. Bananas are compostable, portable, and beloved u2014 and Northwest Center brings this initiative to life by staffing each stand with energetic, friendly Banistas.
  
  This role goes beyond fruit. Itu2019s about creating moments of joy, hospitality, and connection.
  
  Watch it in action -u00A0 Amazon Banana Stand Video
  
  The Role - u00A0Weu2019re looking for a Banana Operations u00A0Supervisor to lead our Banana Stand program across the Puget Sound region. Youu2019ll be the go-to person for operations, staffing, and team development u2014 ensuring that every stand runs smoothly and every customer interaction is memorable.
  
  
  As a hands-on leader, youu2019ll coach a diverse team, manage logistics, solve problems in real time, and help scale a high-visibility program. If you love motivating people, taking ownership, and creating great experiences, we want to meet you!
  
  Location: Seattle & Bellevue, WA
  Hours: Mondayu2013Friday, between 7:30 AM u2013 6:00 PM, and 1st & 3rd Saturdays (8:00 AM u2013 4:00 PM)
  Starting Hourly Rate: $31.08 per hour | Full Hourly Range: $31.08 - $39.88 per hour
  
  What we can offer:u00A0
  • Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insuranceu00A0u00A0
  • 17 Accrued Paid Time Off Days Annuallyu00A0u00A0
  • Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leaveu00A0
  • Retirement 401(K) with a company matchu00A0
  • Employment Assistance Program (EAP) via Spring Healthu00A0
  • Mental Wellness Program including six free therapy sessions per yearu00A0
  • Opportunity for career development with our NWC Mentorship Match programu00A0
  • Physical Wellness Reimbursement Program - $25/monthu00A0
  • Student Loan Contribution Program - $50/monthu00A0
  • Pet Insurance Discount Programu00A0
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  ** Please submit your resume with your application. Cover letters strongly preferred **u00A0
  
  
  What You Will Do:
  Operational Excellence
  • Oversee daily operations at multiple stand locations across the region.
  • Ensure proper staffing, timely setups, and consistent service quality.
  • Manage banana ordering, inventory, and visual standards.
  • Track performance metrics, identify process improvements, and implement solutions.
  • Maintain stand equipment, uniforms, and supplies.
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  Peopleu00A0
  • Lead, coach, and support a team of Banistas u2014 helping them grow and succeed.
  • Set individual goals and training plans for continuous development.
  • Conduct regular check-ins, performance reviews, and provide actionable feedback.
  • Hire, onboard, and train new team members.
  • Promote teamwork, high morale, and a culture of accountability.
  • Collaborate cross-functionally with teams across Northwest Center and Amazon.
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  Customer Experience
  • Set the tone by modeling outstanding customer service.
  • Resolve escalated customer issues with professionalism and care.
  • Ensure cleanliness and presentation standards at every location.
  • Act as the primary point of contact for Amazon and vendor partners to ensure smooth, consistent service.
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  Who You Are:
  • Associate degree preferred, or equivalent combination of education and experience.
  • 2+ years of leadership experience, preferably managing teams of 10+.
  • 2+ years in customer service, hospitality, or administrative roles.
  • Background in food service or community engagement is a plus.
  • Proficient with Microsoft Office (Word, Excel, Outlook).
  • Strong communicator and confident team leader.
  • Calm under pressure, highly organized, and detail-oriented.
  • Skilled in conflict resolution, process improvement, and multitasking.
  • Committed to Northwest Centeru2019s values of inclusion and equity
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  Working Conditions & Physical Demands :
  • Travel between Seattle and Bellevue locations required.
  • Must be able to carry and lift up to 50 lbs, including a backpack with supplies.
  • Comfortable walking within a 1.5-mile radius on large corporate campuses.
  • Ability to stand and/or sit at a workstation for up to 8 hours per day.
  • Fine motor skills required to operate standard office and mobile equipment.
  • Must be able to handle bananas without allergic reaction.
  • Comfortable working in a dog-friendly environment with over 1,000 dogs on campus.
  • Flexible schedule including occasional early mornings, late evenings, and weekend shifts.
  • Must be able to work indoors and outdoors in all weather, including cold (under 40u00B0F for up to 3 hours).
  • Flexible schedule required including early mornings and occasional weekends.
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  Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org u00A0
  At Northwest Center, we do not just accept diversity and inclusion u2014 we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
  
  We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.u00A0To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.u00A0Northwest Center is proud to be an equal opportunity employer, including disability and veteransu2019 status.u00A0u00A0u00A0
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• About the company

  Northwest Center is a 501(c)(3) nonprofit organization based in Seattle, WA that serves children and adults with developmental disabilities. We envision a day when all people have the same opportunity to learn, work and enjoy a fulfilling life. From birt

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