Apply your sound judgement and analytical skills in a key role

The Ministry of Housing was formed in December 2022 to focus on the creation of attainable and affordable housing for people in British Columbia. The Ministry works collaboratively with partners within the B.C. government and across the housing sector to ensure consumers and providers in the housing marketplace are supported by efficient and fair regulations, that local governments are enabled to advance the housing their communities need, and that the supply of housing options offer attainable choices for British Columbians. As well, a key responsibility of the ministry is to lead government’s focused efforts on addressing the needs of unhoused people to support safe and healthy communities for all. The Ministry provides direction and funding to BC Housing, who has a mandate to develop, manage and administer housing options and supports on behalf of the Government across the housing ecosystem.

The Residential Tenancy Branch is part of the Ministry of Housing. The Branch promotes successful tenancies by providing high quality plain language information to landlords and tenants about their rights and responsibilities and by delivering timely, neutral dispute resolution services to landlords and tenants.

Reporting to the Manager, Dispute Resolution, the Arbitrator works in a dynamic and often highly volatile environment and must use a high level of discretion and judgment. In all cases, the Arbitrator must remain neutral throughout the hearing process. The Arbitrator is responsible for providing landlords and tenants with an orderly, timely and effective dispute resolution process and may encourage settlements between landlords and tenant. This position conducts hearings in a courteous, respectful and effective manner and provides clear, concise and well-reasoned written decisions within established time limits.

Job Requirements:

• Degree in a related discipline, such as law, criminology, public administration or social sciences.
• An equivalent combination of relevant experience in statutory decision making and writing, education and training, which includes formal post-secondary level course work in a related field, may be considered.
• Three (3) years of combined recent (within the last 5 years) and demonstrated experience in the following:
  • Interpreting and applying legislation, regulations and common law to varied and often complex situations to properly and defensibly exercise delegated decision making authority.
  • Providing and communicating legal analysis and reasoning in writing.
  • Effectively communicating with others in high conflict situations using self-control, tact, discretion, and sound judgement.
• Experience proficiently and simultaneously using programs in MS office, electronic filing systems and web-based applications.

Preference may be given to applicants with:

• Experience assessing the relevance and reliability of evidence, and making findings of fact.
• Experience conducting hearings with citizens in an adversarial process.
• Experience resolving disputes between parties using mediation and conflict resolution skills.

PROVISOS

• Occasional travel is required.
• Often must work with angry or distressed clients.

For questions regarding this position, please contact Tracy.Hannah@gov.bc.ca.

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and permanent vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service offers a healthy work/life balance, excellent benefits, including one of the best pension plans available, and a variety of opportunities for career learning and development. Regular, full time Professional Employee Association members are also entitled to 7% allowance in Lieu of Overtime Shiftwork and Standby (taken as time or money), have a 35 hour work week, and 4 weeks’ annual paid leave entitlement. To find out more, explore What the BC Public Service offers You .

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:
CRC - A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.