NHS
Band 2 Clerical Officer- Booking Centre
This job is now closed
Job Description
- Req#: C0020-25-0878?language=en&page=293&sort=publicationDateDesc
- * Good General Education (e.g. GCSE English and Maths A-C)
- * European Computer Driving Licence (ECDL)
- * Business Administration NVQ level 2 or equivalent experience in an administrative environment
- * Experience of working with a range of Microsoft Office Packages (e.g. Word,Excel, and Outlook)
- * Experience of using IT systems
- * Experience of working in a busy office / customer care environment
- * Experience of working in Healthcare
- * Good General Education (e.g. GCSE English and Maths A-C)
- * European Computer Driving Licence (ECDL)
- * Business Administration NVQ level 2 or equivalent experience in an administrative environment
- * Experience of working with a range of Microsoft Office Packages (e.g. Word,Excel, and Outlook)
- * Experience of using IT systems
- * Experience of working in a busy office / customer care environment
- * Experience of working in Healthcare
Job summary
An exciting opportunity has arisen to join the Booking Centre, Melchett Road in Kings Norton to be a part of our Booking Team. We are looking to recruit a confident and capable individual to join our diverse team.
The post holder will facilitate an empathic and sensitive point of contact for patients/relatives/carers, providing an accessible source for patients to discuss their needs, enabling a more informed choice regarding their healthcare.
Responsible to the Booking Centre Management Team, the post holder will be working as part of a team to deliver a smooth, efficient and effective service of patient referrals and appointments. There is a requirement to complete full in-house training on all systems, which will be provided to the successful applicant.
The successful applicant would be required to work 10.00am until 18.00pm, Monday to Friday.
Main duties of the job
The successful applicant will be responsible for the receiving and processing of patient referrals and appointments.
Receiving and dealing with telephone enquires as appropiate.
Deal effectively with patient or staff queries/issues on the telephone or via email, and escalate concerns or complaints to management where necessary.
To cover tasks as and when given by management.
Dealing with communication barriers, complaints and complext needs.
Working collaboratively as part of an integrated team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
20 May 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
304-1088125
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Job descriptionJob description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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