• Job Description

  Req#: C0020-25-1060?language=en&page=73&sort=publicationDateDesc

  Job summary

  We are seeking a motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following position:

  *Clerical Officer based at BHH/WHH (30 hour/weeks, Permanent Post)

  *Hours 8-2 / 2-8 Monday -Sunday (flexible working is required covering a 7-day service)

  Main duties of the job

  We are looking for individuals with experience in reception/admin duties and liaising with staff, patients and external agencies, such as GP's, Dentists etc.

  Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.

  Notify patients of new or changes to appointments.

  Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.

  Accuracy and attention to details are paramount. Candidates should also be flexible and confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent communication skills.

  This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.

  To discuss this post or for more information, please contact:

  Kirsty O'Brien (Clerical Team Leader -- BHH) on 0121 424 3283 or email Kirsty.Obrien@uhb.nhs.uk

  About us

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

  Details

  Date posted

  04 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 to £24,169 a year

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  304-9009024

  Job locations

  Heartlands Hospital

  Bordesley Green E

  Birmingham

  West Midlands

  B9 5SS

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g., GCE in A-C or GSCE Level 9-4). A pass in English and Maths is essential

  Experience

  Essential

  • *Experience of dealing with the public / customer service experience
  • *Experience working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
  • *Experience of using IT systems

  Desirable

  • *Experience of working in a busy environment
  • *Experience of working in healthcare

  Additional Criteria

  Essential

  • *Good communication / customer care skills both written and verbally demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients, and visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in in everyday working practices
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature, open, and flexible approach to work
  • * Demonstrates care and compassion
  • *Good inter-personal and communication skills
  • *Good organisation skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation, and commitment
  • *Ability to work under pressure and deal with stressful situations

  Desirable

  • *Ability to travel to multiple sites

  Person Specification

  Qualifications

  Essential

  • *Good General Education (e.g., GCE in A-C or GSCE Level 9-4). A pass in English and Maths is essential

  Experience

  Essential

  • *Experience of dealing with the public / customer service experience
  • *Experience working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
  • *Experience of using IT systems

  Desirable

  • *Experience of working in a busy environment
  • *Experience of working in healthcare

  Additional Criteria

  Essential

  • *Good communication / customer care skills both written and verbally demonstrating sympathy and compassion
  • *Good keyboard / IT skills
  • *Good organisation skills and ability to multitask
  • *Good time management skills
  • *Ability to deal professionally with enquiries from staff, patients, and visitors
  • *Ability to problem solve
  • *Understand confidentiality and apply the principles in in everyday working practices
  • *Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • *Ability to deal with people at all levels
  • *Must be able to demonstrate an understanding of equality and diversity
  • *Mature, open, and flexible approach to work
  • * Demonstrates care and compassion
  • *Good inter-personal and communication skills
  • *Good organisation skills
  • *Team Player
  • *Conscientious
  • *Demonstrates reliability, motivation, and commitment
  • *Ability to work under pressure and deal with stressful situations

  Desirable

  • *Ability to travel to multiple sites

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Heartlands Hospital

  Bordesley Green E

  Birmingham

  West Midlands

  B9 5SS

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Heartlands Hospital

  Bordesley Green E

  Birmingham

  West Midlands

  B9 5SS

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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