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Job Description
- Req#: C9407-25-0242?language=en&page=11&sort=publicationDateDesc
- QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
- Maths and English qualification
- Care Certificate or ability to complete within 12 weeks of commencing employment
- Ability to use own initiative.
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Prepared to undergo further training.
- Able to use and update IT systems with patient information.
- Experience in a healthcare environment
- Manual handing of patients (including toileting, bathing, and turning patients), equipment and stores
- Evidence of effective communication skills including o Verbal o Written (legible handwriting) o Non-verbal o Compassion and respect
- Ability to communicate appropriately with patients, relatives and / or carers.
- Ability to communicate effectively with staff / multidisciplinary team
- An understanding of their role within the team
- Positive and enthusiastic approach to work
- Courteous and polite
- Regular contact with bodily fluids when carrying out interventions and or treatments.
- Frequent moderate/intense effort required for periods of time.
- Participation in flexible work patterns / shift working may be required, to meet the needs of the service.
- Flexibility to work across the Health Economy
- QCF/NVQ Level 2 in Healthcare or equivalent qualification/relevant experience
- Maths and English qualification
- Care Certificate or ability to complete within 12 weeks of commencing employment
- Ability to use own initiative.
- Ability to recognise limitations of knowledge and competence and practice within these boundaries
- Able to assess patient's health, safety and wellbeing while undertaking personal care and referring/escalating to other staff as appropriate
- Prepared to undergo further training.
- Able to use and update IT systems with patient information.
- Experience in a healthcare environment
- Manual handing of patients (including toileting, bathing, and turning patients), equipment and stores
- Evidence of effective communication skills including o Verbal o Written (legible handwriting) o Non-verbal o Compassion and respect
- Ability to communicate appropriately with patients, relatives and / or carers.
- Ability to communicate effectively with staff / multidisciplinary team
- An understanding of their role within the team
- Positive and enthusiastic approach to work
- Courteous and polite
- Regular contact with bodily fluids when carrying out interventions and or treatments.
- Frequent moderate/intense effort required for periods of time.
- Participation in flexible work patterns / shift working may be required, to meet the needs of the service.
- Flexibility to work across the Health Economy
Job summary
To provide compassionate, high-quality support to patients attending the Gall Bladder Clinic and patients within the Surgical Assessment Unit. The post holder will assist registrar, registered nurses and clinicians in delivering safe, efficient, and person-centred care, ensuring smooth patient flow and a positive experience throughout the clinic journey.
Main duties of the job
The Care Support Worker will:
Welcome and prepare patients for assessment, investigations, and procedures
Support clinicians during consultations, including chaperoning and note-taking as required
Ensure accurate documentation of patient information and care activities
Maintain cleanliness and readiness of clinic rooms and equipment
Escort patients to and from diagnostic areas (e.g. ultrasound )
Monitor stock levels and replenish clinical supplies
Provide reassurance and emotional support to patients and families
Report any concerns or changes in patient condition to the registered nurse
Act in a manner that upholds privacy, dignity, respect and confidentiality of patients and colleagues.
About us
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
Details
Date posted
14 July 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
407-SURGERY-7322966
Job locations
Walsall Manor Hospital
Moat Road
walsall
WS2 9PS
Job descriptionJob description
Job responsibilities
Personal Care Duties
Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always
demonstrating care and compassion.
Provide support to the registered practitioner, and where appropriate, other members of the ward /
department clinical team as required.
Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating
condition.
Undertake transfer/escort of patients from one area to another within scope of practice and after
appropriate delegation from the registered practitioner.
Assist in the Last Offices for deceased patients ensuring that all religious and cultural wishes are
adhered with.
Assist in the maintenance of the patients individual hygiene requirements, including supporting/
undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail
care etc. Ensure any concerns or changes in the patients' condition are reported to the registered
practitioner.
Assist in the prevention of pressure ulcers, complete required documentation and report any
concerns or changes in skin integrity to the registered practitioner.
Ensure safe and effective use of equipment and other aids deployed to assist patient movement and
mobility e.g. walking aids, hoists etc.
Nutrition and Hydration
Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance
with feeding / drinking where appropriate.
Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners
of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.
Communication
Communicate effectively and maintain good relationships with patients, relatives, and other
healthcare practitioners.
Ensure that consent is obtained prior to delivering all aspects of patient care.
Undertake duties as directed by the registered practitioner in relation to all verbal and written
communications, ensuring messages and communications are passed to other team members, as
required.
Listen to and value the views of patients and their relatives and / or on their experience and discuss
this with registered practitioners to improve care and patient experience.
Actively support and assist in alleviating distress and anxiety for patients and carers in line with their
personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner
when required.
Job responsibilities
Personal Care Duties
Welcome and orientate patients, carers, relatives, and other visitors to the ward/department always
demonstrating care and compassion.
Provide support to the registered practitioner, and where appropriate, other members of the ward /
department clinical team as required.
Participate with emergencies i.e. cardiac arrest, patient falls and patients with a rapidly deteriorating
condition.
Undertake transfer/escort of patients from one area to another within scope of practice and after
appropriate delegation from the registered practitioner.
Assist in the Last Offices for deceased patients ensuring that all religious and cultural wishes are
adhered with.
Assist in the maintenance of the patients individual hygiene requirements, including supporting/
undertaking fundamental patient care, such as washing, dressing, skin care, oral care, hair care, nail
care etc. Ensure any concerns or changes in the patients' condition are reported to the registered
practitioner.
Assist in the prevention of pressure ulcers, complete required documentation and report any
concerns or changes in skin integrity to the registered practitioner.
Ensure safe and effective use of equipment and other aids deployed to assist patient movement and
mobility e.g. walking aids, hoists etc.
Nutrition and Hydration
Assist in the preparation of patients prior to them receiving meals and beverages, providing assistance
with feeding / drinking where appropriate.
Correctly record and monitor dietary and fluid intake of patients, informing registered practitioners
of progress and / or any difficulties relating to dietary / fluid intake experienced by the patient.
Communication
Communicate effectively and maintain good relationships with patients, relatives, and other
healthcare practitioners.
Ensure that consent is obtained prior to delivering all aspects of patient care.
Undertake duties as directed by the registered practitioner in relation to all verbal and written
communications, ensuring messages and communications are passed to other team members, as
required.
Listen to and value the views of patients and their relatives and / or on their experience and discuss
this with registered practitioners to improve care and patient experience.
Actively support and assist in alleviating distress and anxiety for patients and carers in line with their
personal beliefs and preferences whilst in hospital, seeking support from a registered practitioner
when required.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience & Skills
Essential
Desirable
Communication skills
Essential
Desirable
other
Essential
Desirable
Qualifications
Essential
Desirable
Experience & Skills
Essential
Desirable
Communication skills
Essential
Desirable
other
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Walsall Healthcare NHS Trust
Address
Walsall Manor Hospital
Moat Road
walsall
WS2 9PS
Employer's website
Employer details
Employer name
Walsall Healthcare NHS Trust
Address
Walsall Manor Hospital
Moat Road
walsall
WS2 9PS
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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