• Job Description

  Req#: C0020-25-1294?language=en&page=498&sort=publicationDateDesc

  Job summary

  Job Opportunity: Band 2 Clerk/Receptionist

  Directorate: Informatics & Patient Administration (Corporate)

  Location: Emergency Department, QEHB

  We are seeking a motivated, enthusiastic individual to join our team as a Band 2 Clerk/Receptionist in our busy Emergency Department. This front-line role provides essential administrative and clerical support.

  Fixed shifts are available on a 4-on, 4-off rota, including weekends and Bank Holidays (including Christmas). Hours are non-negotiable due to service needs.

  Vacant posts:

  * 08:00--16:00 -- 26.25 hrs/week

  * 09:00--17:00 -- 26.25 hrs/week

  * 16:00--22:00 -- 21 hrs/week (x2 posts)

  * 22:00--03:00 -- 17.5 hrs/week

  The post is primarily based at QEHB with occasional cover at BHH and GHH. You will be the first point of contact for patients, responsible for registering arrivals, maintaining accurate data on PAS (Oceano), and supporting the department's clinical team.

  We're looking for someone with excellent communication, attention to detail, and strong teamwork. You must be resilient, organised, and aligned with the Trust's Vision and Values.

  This is a rewarding opportunity in a dynamic, fast-paced setting.

  Main duties of the job

  The successful applicant will be educated to a good standard and will demonstrate excellent motivation, organisation, and communication skills. You must be able to remain focused and professional in a fast-paced and high-pressure environment. Strong keyboard skills and a high level of accuracy are essential, along with the ability to work both independently and as an effective team member.

  Physical Demands: This role requires frequent periods of sitting or standing in a restricted position for extended durations throughout the working day.

  Mental Demands: The post involves frequent concentration, often under unpredictable or changing work patterns.

  Emotional Demands: The role frequently involves exposure to distressing or emotionally sensitive situations, requiring resilience, professionalism, and the ability to remain composed under pressure

  Working Environment: Frequent use of Visual Display Unit (VDU) equipment is required on most days. The post also includes frequent exposure to less favourable working conditions.

  About us

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

  Details

  Date posted

  11 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 to £24,465 a year

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  304-1094766

  Job locations

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Job description

  Job responsibilities

  *Please Note : For a detailed job description for this vacancy, please see attached Job Description*

  Person Specification

  Qualifications

  Essential

  • Good level of Education (E)
  • * GCSE grade C or above in English Language
  • and Maths or equivalent or equivalent work
  • experience (E)

  Experience

  Essential

  • Substantive experience in a customer care
  • environment (E)

  Desirable

  • Previous NHS employment (D)
  • * Reception experience (D)

  Additional Criteria

  Essential

  • Ability to work in a pressurised and busy
  • environment (E)
  • * Punctual and Reliable
  • * Ability to remain calm whilst maintaining a
  • courteous, caring, professional attitude when
  • dealing with people in an emergency situation
  • (E)
  • * Ability to act on behalf of patients/visitors in the
  • care of the waiting room in the event of a
  • medical or security incident escalating the
  • issue to Senior Nurse Co-ordinator, Security
  • and/or Police (E

  Person Specification

  Qualifications

  Essential

  • Good level of Education (E)
  • * GCSE grade C or above in English Language
  • and Maths or equivalent or equivalent work
  • experience (E)

  Experience

  Essential

  • Substantive experience in a customer care
  • environment (E)

  Desirable

  • Previous NHS employment (D)
  • * Reception experience (D)

  Additional Criteria

  Essential

  • Ability to work in a pressurised and busy
  • environment (E)
  • * Punctual and Reliable
  • * Ability to remain calm whilst maintaining a
  • courteous, caring, professional attitude when
  • dealing with people in an emergency situation
  • (E)
  • * Ability to act on behalf of patients/visitors in the
  • care of the waiting room in the event of a
  • medical or security incident escalating the
  • issue to Senior Nurse Co-ordinator, Security
  • and/or Police (E

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Queen Elizabeth Hospital

  Mindelsohn Way

  Birmingham

  West Midlands

  B15 2TH

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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