NHS
Band 2 Emergency Department - Receptionist
This job is now closed
Job Description
- Req#: C0020-25-1059?language=en&page=355&sort=publicationDateDesc
- Good level of Education (E)
- GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience (E)
- Substantive experience in a customer care environment (E)
- Good level of Education (E)
- GCSE grade C or above in English Language and Maths or equivalent or equivalent work experience (E)
- Substantive experience in a customer care environment (E)
Job summary
As part of our modernization plan to develop a first class service at this forward thinking Trust, an exciting opportunity has arisen for a pro-active, enthusiastic, self-motivated, individual to join our innovative and successful Emergency Department Reception Team.
The role will be based at Heartlands Hospital. The post holder is expected to work rotational shifts.
0700-1500hrs
15.00hrs 23.00hrs
23.00hrs -07.00
Excellent interpersonal and communication skills are a prerequisite for this role. Evidence of managing difficult situations is key to this role. A high level of competence in Microsoft packages is essential as is flexibility to meet service needs.
Main duties of the job
Act as the main communication/registration point for all the patients and visitors presenting at QEHB Emergency Department and to undertake all the administrative and clerical duties to support the functioning of the departments. Ensure that all administration systems within these areas are maintained to a high standard.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
24 June 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
304-1094045
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Job descriptionJob description
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Job responsibilities
Please note for a specific detailed job description for this vacancy please see attached job description.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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