• Job Description

  Req#: C9301-24-0707?language=en&page=51&sort=publicationDateDesc

  Job summary

  We are seeking a bright and friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

  You will need to be organised and able to prioritise the competing demands of a busy team. You should be a calm, well-motivated person with a positive and flexible approach to your work and able to adapt to changing/challenging situations. The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.

  Main duties of the job

  • Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
  • Carry out administrative tasks such as photocopying, scanning, uploading documents
  • Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
  • Manage and deal with calls from service users, families, carers, and other professionals
  • Support the team in carrying out admin work requests via the centralised admin inbox
  • Reception duties

  About us

  Midlands Partnership NHS Foundation Trust is an award winning organisation being one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

  Thisis post sits within the Shropshire, Telford and Wrekin Care group which has approximately 900 employees. We provide services for Adult and Older Peoples Mental Health, both community and inpatients services, along with providing mental health services for children and young people across Shropshire.

  We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

  We encourage career development provided by in house training programs and coaching support.

  Demonstrating our strong commitment to equality, diversity and inclusion, and in context of our objective aligned to the growth of diversity across the workforce; we are particularly seeking applications from individuals who may be from under-represented groups, such as black, Asian or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

  We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

  Date posted

  24 April 2024

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £22,383 a year per annum

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  301-CL-24-6149110-A

  Job locations

  Telford Langley School,

  Duce Drive,

  Dawley, Telford,

  TF4 3JS

  
  

  Job description

  Job responsibilities

  The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

  You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.

  The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

  Job description

  Job responsibilities

  The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

  You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.

  The needs of our service users is our utmost priority with high quality customer care at the heart of this role.

  Person Specification

  Qualifications & Trainning

  Essential

  • NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
  • OCR/RSA II or equivalent experience.

  Desirable

  • Minimum 1 year admin experience

  Experience

  Essential

  • Relevant experience of working in an office environment
  • Relevant experience of undertaking office procedures with minimal supervision.
  • Dealing with the public

  Desirable

  • Previous experience of working within the NHS
  • Experience of using RiO or a patient clinical system.

  Skills, Knowledge & Abilities

  Essential

  • Excellent typing skills.
  • Proficient in the use of computer packages, including Microsoft Office.
  • Ability to produce documents and reports to a high standard from handwritten and audio transcription.
  • Ability to prioritise workload in order to meet conflicting demands and deadlines.
  • Ability to work on own initiative.
  • Demonstrate an understanding of the importance of effective teamwork.
  • Understanding of the importance of confidentiality and maintaining confidentiality.
  • Demonstrate effective verbal and written communication
  • Excellent telephone skills
  • Willing to travel to other locations as and when required

  Desirable

  • Audio Typing
  • Customer Service Skills

  Personal Attributes

  Essential

  • Ability to be flexible to meet the needs of the service
  • Able to identify own development needs and willingness to undertake further training and development
  • Motivated, reliable, effective team player with a positive attitude
  • Ability to demonstrate the positive application of our behaviours. oLead by Example oRespectful oHonest and Trustworthy oCaring and Compassionate oListen and Engage

  Person Specification

  Qualifications & Trainning

  Essential

  • NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
  • OCR/RSA II or equivalent experience.

  Desirable

  • Minimum 1 year admin experience

  Experience

  Essential

  • Relevant experience of working in an office environment
  • Relevant experience of undertaking office procedures with minimal supervision.
  • Dealing with the public

  Desirable

  • Previous experience of working within the NHS
  • Experience of using RiO or a patient clinical system.

  Skills, Knowledge & Abilities

  Essential

  • Excellent typing skills.
  • Proficient in the use of computer packages, including Microsoft Office.
  • Ability to produce documents and reports to a high standard from handwritten and audio transcription.
  • Ability to prioritise workload in order to meet conflicting demands and deadlines.
  • Ability to work on own initiative.
  • Demonstrate an understanding of the importance of effective teamwork.
  • Understanding of the importance of confidentiality and maintaining confidentiality.
  • Demonstrate effective verbal and written communication
  • Excellent telephone skills
  • Willing to travel to other locations as and when required

  Desirable

  • Audio Typing
  • Customer Service Skills

  Personal Attributes

  Essential

  • Ability to be flexible to meet the needs of the service
  • Able to identify own development needs and willingness to undertake further training and development
  • Motivated, reliable, effective team player with a positive attitude
  • Ability to demonstrate the positive application of our behaviours. oLead by Example oRespectful oHonest and Trustworthy oCaring and Compassionate oListen and Engage

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Midlands Partnership NHS Foundation Trust

  Address

  Telford Langley School,

  Duce Drive,

  Dawley, Telford,

  TF4 3JS

  
  

  Employer's website

  https://www.mpft.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Midlands Partnership NHS Foundation Trust

  Address

  Telford Langley School,

  Duce Drive,

  Dawley, Telford,

  TF4 3JS

  
  

  Employer's website

  https://www.mpft.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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