• Job Description

  Req#: C0020-25-1262?language=en&page=39&sort=publicationDateDesc

  Job summary

  To provide a robust and structured booking service to the Imaging Department within the Good Hope Hospital Site, supporting all imaging modalities. To ensure that lists are filled to capacity and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.

  The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.

  This is a full time vacancy 37.5hrs p/w.

  (Flexible working is required covering a 7 day service).

  Main duties of the job

  *Processing patient appointment attendance using a variety of hospital information systems

  *To undertake where required typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports and any other correspondence as required

  *To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

  *Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

  *Photocopying, Scanning, and filing letters and documents as required

  *Receive and open incoming post and act as required

  *Review and action electronic correspondence and disseminate appropriately

  *Maintain confidentiality at all times in accordance with Caldicott Guidelines and Data Protection Act

  *Accurately record telephone messages and other enquiries and refer as appropriate

  *Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

  *Always maintain Confidentiality

  *Work collaboratively as part of an integrated team

  *Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols, and code of conduct relating to own role

  *Participate in and contribute to the effective introduction of new systems and initiatives leading to the improvement and development of patient services

  About us

  University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

  Details

  Date posted

  30 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,937 to £26,598 a year

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  304-9008027

  Job locations

  Good Hope Hospital

  Rectory Rd

  Sutton Coldfield

  West Midlands

  B75 7RR

  
  

  Job description

  Job responsibilities

  Please note for a specific detailed job description for this vacancy please see attached job description.

  Job description

  Job responsibilities

  Please note for a specific detailed job description for this vacancy please see attached job description.

  Person Specification

  Qualifications

  Essential

  • * Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
  • * Business Administrative NVQ Level 3 or equivalent experience in an administrative role

  Experience

  Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (e.g.Word, Excel and Outlook)
  • * Experience of using IT systems
  • * Experience of working in a busy environment

  Person Specification

  Qualifications

  Essential

  • * Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
  • * Business Administrative NVQ Level 3 or equivalent experience in an administrative role

  Experience

  Essential

  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working with a range of Microsoft Office packages (e.g.Word, Excel and Outlook)
  • * Experience of using IT systems
  • * Experience of working in a busy environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Good Hope Hospital

  Rectory Rd

  Sutton Coldfield

  West Midlands

  B75 7RR

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

  Employer details

  Employer name

  University Hospitals Birmingham NHS Foundation Trust

  Address

  Good Hope Hospital

  Rectory Rd

  Sutton Coldfield

  West Midlands

  B75 7RR

  
  

  Employer's website

  https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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