• Job Description

  Req#: C9342-25-0522?language=en&page=128&sort=publicationDateDesc

  Job summary

  The Primary Care Complex Emotional Needs Service is brief psychological service aimed at improving the lives of people who may struggle with emotional and relational difficulties associated with a diagnosis of personality disorder.

  With additional investment we are now extending our support to individuals with Complex PTSD (cPTSD), bridging the gap between primary care and secondary mental health services. We're now looking for a dedicated and organised Administrator who is excited to contribute to a dynamic, evolving service. If you're someone who thrives in a team, enjoys variety in your workday, and wants to be part of a forward-thinking mental health service, we'd love to hear from you.

  The successful applicant can be based at an AWP site in either BaNES, Swindon or Wiltshire.

  Main duties of the job

  As a vital member of the team, you will provide essential administrative support across Bath & North East Somerset, Swindon, and Wiltshire. Your role will be varied and rewarding, involving:

  Being the first point of contact for service users, offering a warm and professional response on the phone and by email

  Supporting clinicians through tasks like writing letters, taking meeting minutes, and scheduling appointments

  Assisting with the coordination of both individual and group therapy sessions

  Working closely with a senior administrator and a team of experienced psychological therapists

  Playing an active role in the ongoing development and improvement of our service

  We're looking for someone who is motivated, flexible, and capable of working with a high level of autonomy in a busy environment.

  About us

  We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

  We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon and across the county of Wiltshire.

  Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

  At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

  Details

  Date posted

  03 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  342-BNS037-0625

  Job locations

  Bath NHS House

  Newbridge Hill

  Bath

  BA1 3QE

  
  

  Job description

  Job responsibilities

  Maintain and update accurate service user records on patient systems

  Coordinate and manage clinicians diaries, including setting up both individual and group therapy sessions

  Communicate effectively with a range of stakeholders, including:

  Service users

  Other AWP teams

  External partners such as GPs and third-sector organisations

  Draft and send out clinical letters

  Answer phone calls with a warm and confident telephone manner, and appropriately direct inquiries to the clinical team. Youll need to be comfortable speaking with individuals who may be in distress, offering reassurance and empathy

  Organise meetings, including room bookings and minute-taking

  Collaborate with clinicians and the lead administrator to support the smooth running of daily service operations across BSW

  Assist in collating data for Key Performance Indicators (KPIs) and support the generation of regular reports

  Confidently use a range of NHS and AWP systems including RiO, DrDoctor, and Microsoft Office

  Job description

  Job responsibilities

  Maintain and update accurate service user records on patient systems

  Coordinate and manage clinicians diaries, including setting up both individual and group therapy sessions

  Communicate effectively with a range of stakeholders, including:

  Service users

  Other AWP teams

  External partners such as GPs and third-sector organisations

  Draft and send out clinical letters

  Answer phone calls with a warm and confident telephone manner, and appropriately direct inquiries to the clinical team. Youll need to be comfortable speaking with individuals who may be in distress, offering reassurance and empathy

  Organise meetings, including room bookings and minute-taking

  Collaborate with clinicians and the lead administrator to support the smooth running of daily service operations across BSW

  Assist in collating data for Key Performance Indicators (KPIs) and support the generation of regular reports

  Confidently use a range of NHS and AWP systems including RiO, DrDoctor, and Microsoft Office

  Person Specification

  Education and Qualification

  Essential

  • NVQ 3 qualification or relevant experience in administrative systems and office procedures

  Desirable

  • Administration experience in a health/social care setting

  Skills

  Essential

  • Good IT Skills - competent in Word, Excel, Powerpoint.
  • Excellent communication skills, both verbal and written
  • Ability to work without direct supervision Plan and prioritise own workload

  Desirable

  • Diary management

  Experience

  Essential

  • Evidence of working well in a team
  • Empathy for individuals who have experienced mental health problems

  Desirable

  • Ability to cope with behaviour which may be challenging at times

  Person Specification

  Education and Qualification

  Essential

  • NVQ 3 qualification or relevant experience in administrative systems and office procedures

  Desirable

  • Administration experience in a health/social care setting

  Skills

  Essential

  • Good IT Skills - competent in Word, Excel, Powerpoint.
  • Excellent communication skills, both verbal and written
  • Ability to work without direct supervision Plan and prioritise own workload

  Desirable

  • Diary management

  Experience

  Essential

  • Evidence of working well in a team
  • Empathy for individuals who have experienced mental health problems

  Desirable

  • Ability to cope with behaviour which may be challenging at times

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Avon & Wiltshire Mental Health Partnership NHS Trust

  Address

  Bath NHS House

  Newbridge Hill

  Bath

  BA1 3QE

  
  

  Employer's website

  http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

  Employer details

  Employer name

  Avon & Wiltshire Mental Health Partnership NHS Trust

  Address

  Bath NHS House

  Newbridge Hill

  Bath

  BA1 3QE

  
  

  Employer's website

  http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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