NHS
Band 3 Switchboard Operator
This job is now closed
Job Description
- Req#: C9391-25-1328?language=en&page=67&sort=publicationDateDesc
- To operate the trust switchboard, responding to all callers in a polite and efficient manner
- To answer the trust switchboard within the 6 second response time
- To activate the trust Cardiac Arrest, Fire, Security, Trauma and other emergency procedures when requested
- To be the first point of contact to the trust from LAS, LFB and SHA in relation to emergency incidents
- To monitor and act on alarms from the trust fire panel, passing on any faults as required and acting out on any fire calls ensuring that the correct details and gate access are passed onto the London Fire Brigade (LFB).
- To monitor and act on the Critical Alarm system located in the switchboard, ensuring that the police and security team are called as needed.
- To be able to Activate the trust smells and bells policy ensuring the 10 Min Timer is followed.
- Contribute to the monitoring and testing maintenance of systems and equipment in the switchboard.
- To activate Aircalls on the equipment provided.
- To run reports on messages sent to Aircalls as required.
- To log all emergency calls in the relevant record book.
- To ensure that the switchboard database is always up to date, making changes where necessary.
- To ensure the Irradiator alarm activation is given priority over other emergency calls and the police and emergency teams are called immediately.
- To complete the daily Dr's rota for distribution to A&E and other departments.
- Switchboard Operator Skills
- Switchboard Operator Experience
- Able to Communicate Clearly
- Demonstrate the ability to meet trust values
- Switchboard Operator Skills
- Switchboard Operator Experience
- Able to Communicate Clearly
- Demonstrate the ability to meet trust values
Job summary
An exciting opportunity has arisen for enthusiastic Switchboard Operator to join our well established, innovative and friendly team.
To operate the trust switchboard providing an efficient and effective operator service to all callers to the trust internal and external, to activate all emergency procedures as required by the trust, to offer a facilities helpdesk service out of hours
Main duties of the job
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Details
Date posted
04 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,039 to £31,088 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
391-RFL-7297527
Job locations
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
Job descriptionJob description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person SpecificationPerson Specification
Skills
Essential
Experience
Essential
Communication
Essential
Trust Values
Essential
Skills
Essential
Experience
Essential
Communication
Essential
Trust Values
Essential
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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