• Job Description

  Req#: C9391-25-1023?language=en&page=168&sort=publicationDateDesc

  Job summary

  We are looking for an enthusiastic and highly organised Ward Administrator to join 11 South Ward, our specialist unit for Infectious Diseases and Immunology and one of the UK's designated High Level Isolation Units (HLIU) at the Royal Free Hospital.

  As the first point of contact for patients, visitors, and healthcare professionals, you'll play a vital role in ensuring a welcoming and professional environment. This role combines strong administrative responsibilities with high levels of patient contact and service coordination in a fast-paced clinical setting

  Main duties of the job

  What You'll Do:

  o Provide a high-quality front-line reception and customer service to patients, carers, and staff.o Accurately input and maintain patient demographic and treatment data using the Trust's EPR system.o Support the smooth flow of patients through the ward by coordinating admissions, transfers, and discharges.o Liaise with the multidisciplinary team and wider hospital services to help ensure efficient bed utilisation and timely patient care.o Maintain accurate records to ensure data quality, NHS compliance, and Trust income generation.o Proactively manage your workload and contribute to the smooth day-to-day operation of a complex specialist ward.

  What We're Looking For:

  o Experience in a healthcare, reception, or administrative role.o Excellent interpersonal, organisational, and IT skills (including Microsoft Office).o Confidence working independently in a busy ward environment.o Strong attention to detail and a commitment to high standards of service.o A team player with a positive, proactive attitude and a passion for supporting patient care.

  About us

  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

  Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

  For more information please visit

  https://www.royalfreelondonjobs.co.uk/

  Details

  Date posted

  23 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £30,039 to £31,088 a year Per annum inclusive of HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  391-RFL-7201996

  Job locations

  Royal Free Hospital

  Pond St

  London

  NW3 2QG

  
  

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Person Specification

  Personal Qualities & attributes

  Essential

  • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
  • Excellent interpersonal skills with the ability to relate to people at all levels
  • The ability to manage conflict and identify where escalation to senior staff is necessary

  Skills and aptitudes

  Essential

  • oClear and concise verbal and written communication skills
  • oAbility to use initiative and problem solve, in a busy clinical environment
  • oTyping and data entry skills
  • oGood level of computer literacy skills in Microsoft Word, Excel and databases
  • oFlexible and adaptable to the changing needs of the service
  • oAbility to work within a multidisciplinary team
  • oTime management and organisational skills

  Experience

  Essential

  • oExperience of working in a public/patient facing role

  Desirable

  • oPrevious work experience in a healthcare setting
  • oExperience of working with Cerner, or similar electronic Patient Administration Systems

  Education & professional Qualifications

  Essential

  • oNVQ Level 3 or Equivalent

  Royal Free World Class Values

  Essential

  • oDemonstrable ability to meet the Trust Values

  Person Specification

  Personal Qualities & attributes

  Essential

  • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
  • Excellent interpersonal skills with the ability to relate to people at all levels
  • The ability to manage conflict and identify where escalation to senior staff is necessary

  Skills and aptitudes

  Essential

  • oClear and concise verbal and written communication skills
  • oAbility to use initiative and problem solve, in a busy clinical environment
  • oTyping and data entry skills
  • oGood level of computer literacy skills in Microsoft Word, Excel and databases
  • oFlexible and adaptable to the changing needs of the service
  • oAbility to work within a multidisciplinary team
  • oTime management and organisational skills

  Experience

  Essential

  • oExperience of working in a public/patient facing role

  Desirable

  • oPrevious work experience in a healthcare setting
  • oExperience of working with Cerner, or similar electronic Patient Administration Systems

  Education & professional Qualifications

  Essential

  • oNVQ Level 3 or Equivalent

  Royal Free World Class Values

  Essential

  • oDemonstrable ability to meet the Trust Values

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Royal Free Hospital

  Pond St

  London

  NW3 2QG

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Royal Free Hospital

  Pond St

  London

  NW3 2QG

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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