• Job Description

  Req#: C9391-25-0922?language=en&page=58&sort=publicationDateDesc

  Job summary

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Main duties of the job

  We are looking for an experienced administrator with the ability to work as part of a team to join our Ear, Nose and Throat Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Ear, Nose and Throat Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail. To be successful in this role:- You will have excellent written and communication skills- You will have a good telephone manner- You will have sound organisational skills- You will be able to work both in a team environment and autonomously- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.

  About us

  The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

  Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

  For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

  Details

  Date posted

  14 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £31,081 to £33,665 a year per annum inclusive of HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  391-RFL-7082616-A

  Job locations

  Chase Farm Hospital

  The Ridgeway

  Enfield

  EN2 8JL

  
  

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Job description

  Job responsibilities

  Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

  Person Specification

  Royal Free World Class Values

  Essential

  • Demonstrable ability to meet the Trust Values

  Qualifications

  Essential

  • Educated to GCSE standard or equivalent

  Desirable

  • AMSPAR/NVQ in administration

  Experience

  Essential

  • Previous medical secretary experience and working knowledge of Medical Terminology
  • Experience of dealing with the general public
  • Experience of working in a busy environment

  Desirable

  • Previous NHS experience
  • Previous experience of Patient Administration systems

  Skills

  Essential

  • Clear concise verbal and written communication skills
  • Good customer care skills
  • Ability to organise and prioritise workload
  • Working knowledge of IT applications, (e.g. e-mail, excel, power point)
  • Excellent telephone manner
  • Detailed knowledge of patient pathways

  Personal Qualities & attribute

  Essential

  • Patient Focussed
  • Friendly and approachable
  • Ability to cope well under pressure
  • Flexible and adaptable
  • Ability to work as part of a multidisciplinary team
  • Ability to work on own initiative
  • Well organised and methodical
  • Ability to remain calm and objective and work well under pressure

  Person Specification

  Royal Free World Class Values

  Essential

  • Demonstrable ability to meet the Trust Values

  Qualifications

  Essential

  • Educated to GCSE standard or equivalent

  Desirable

  • AMSPAR/NVQ in administration

  Experience

  Essential

  • Previous medical secretary experience and working knowledge of Medical Terminology
  • Experience of dealing with the general public
  • Experience of working in a busy environment

  Desirable

  • Previous NHS experience
  • Previous experience of Patient Administration systems

  Skills

  Essential

  • Clear concise verbal and written communication skills
  • Good customer care skills
  • Ability to organise and prioritise workload
  • Working knowledge of IT applications, (e.g. e-mail, excel, power point)
  • Excellent telephone manner
  • Detailed knowledge of patient pathways

  Personal Qualities & attribute

  Essential

  • Patient Focussed
  • Friendly and approachable
  • Ability to cope well under pressure
  • Flexible and adaptable
  • Ability to work as part of a multidisciplinary team
  • Ability to work on own initiative
  • Well organised and methodical
  • Ability to remain calm and objective and work well under pressure

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Chase Farm Hospital

  The Ridgeway

  Enfield

  EN2 8JL

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Royal Free London NHS Foundation Trust

  Address

  Chase Farm Hospital

  The Ridgeway

  Enfield

  EN2 8JL

  
  

  Employer's website

  https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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