Bring your strong leadership skills to this dynamic team environment

THE MINISTRY:

Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

THE DIVISION
Service BC Division is government’s leading provider of citizen and business-centred services. Through our province-wide network of over 65 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Service BC works with all ministries to design and co-ordinate improved service delivery through various access points/service channels (in-person, telephone, and online) to make it easy for citizens and businesses to find the information and services they need. Service Delivery Branch provides in-person services delivered by staff through 65 Service BC Centres located throughout the province. Through BC Registries and Online Services Branch, SBC provides trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, and BC Online. SBC also has an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program to support access to digital government services and information.

THE BRANCH

Strategic Services (SSB) empowers Service BC’s high-performance, providing leadership and support to the division through innovation, business improvement and centralized services. SSB maintains focus on both the “Big Picture” and the more routine actions creating an environment for a best-in-class organization.

SSB provides a range of services to the division including strategic leadership and communications, centralized information management, business intelligence services.

JOB OVERVIEW

Reporting to the Executive Director, Strategic Services, this position provides corporate leadership and strategic direction to ministries, their partners and other central agencies in supporting digital service delivery and other key innovation initiatives on behalf of government. The Director works with senior government officials to support decision-making, facilitate solutions, develop policy and inform decisions related to corporate investments.

The Director, Strategic Initiatives will lead and direct the development, implementation and evaluation of major long-term projects that involves overseeing sub-projects and/or multiple delivery components that are taken from original concept through to completion. This role is substantially that of a change leader, providing direction for the effective management of portfolios and initiatives that drive service transformation and digital service delivery. The position demands high degrees of creativity, a competent, deliberate approach to innovation, and the ability to proactively manage multiple partners and complex relationships.

Job Requirements:

• Post-secondary degree or diploma in business administration, public administration, information technology, or a related field, or an equivalent combination of education and experience.
• Minimum of four (4) years experience at a senior level leading major projects of large scale and complexity that have multiple project delivery components.
• Minimum of four (4) years experience establishing collaborative relationships with executives and leading organizational change associated with implementation.
• Minimum of four (4) years experience leading and coaching multi-disciplinary senior level professionals and/or managers in the development and implementation of complex projects.
• Minimum of two (2) years experience in business planning, contract management, financial management, and negotiations
• Minimum of two (2) years experience leading major change initiatives with a technology element.
• Minimum of two (2) years experience leading workforce change
• Minimum of four (4) years experience in communicating with diverse groups in many environments; must have experience and ability to speak in public to senior leaders.
• Experience in developing and leading matrixed teams, including performance planning and coaching.

For questions regarding this position, please contact Geoffrey.Wiggins@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work a few days at home per week subject to an approved telework agreement.
This position can be based in any Ministry of Citizens' Services office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information: A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.