• Job Description

  Req#: C9360-25-0364?language=en&page=255&sort=publicationDateDesc

  Job summary

  The Haematology Department has a part-time vacancy for a Medical Secretary / Pathway Navigator.

  Experienced and committed, you will provide an efficient and comprehensive administrative service to the Consultants and multi-disciplinary team.

  The successful applicant will need to have a good general level of education with formal secretarial qualifications or experience of working as a Medical Secretary and possess the essential qualifications outlined in the attached Person Specification.

  This role also encompasses Haematology Administration, dealing with appointments for Haematology patient .

  This vacancy requires interaction with patients, GPs, Consultants, and team members.

  This is an opportunity to work in a fascinating specialty with a friendly team.

  Main duties of the job

  This role is based at Watford General Hospital . The successful candidate will provide medical secretarial support to 2 part time Haematology Consultant and their team, and act as a central point for the managing and booking of the following up appointments

  About us

  With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imagining models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,857 to £30,570 a year pro rata, inc HCA

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  360-IA-10133-A

  Job locations

  Watford General Hospital

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Job description

  Job responsibilities

  To provide a professional and welcoming first point of contact for patients attending the Haematology department. To manage telephone and written enquiries from GPs, patients, and internal teams in a courteous, confidential, and efficient mannerensuring accurate messages and information are relayed promptly to the appropriate clinicians or staff members. The role involves handling highly sensitive and sometimes distressing clinical information with discretion and professionalism. In addition, the postholder will be responsible for the efficient coordination of Haematology outpatient clinics, including booking, amending, and cancelling appointments as required by consultants, the senior nursing team, and the Assistant Divisional Manager, ensuring smooth clinic operations and continuity of care.

  Job description

  Job responsibilities

  To provide a professional and welcoming first point of contact for patients attending the Haematology department. To manage telephone and written enquiries from GPs, patients, and internal teams in a courteous, confidential, and efficient mannerensuring accurate messages and information are relayed promptly to the appropriate clinicians or staff members. The role involves handling highly sensitive and sometimes distressing clinical information with discretion and professionalism. In addition, the postholder will be responsible for the efficient coordination of Haematology outpatient clinics, including booking, amending, and cancelling appointments as required by consultants, the senior nursing team, and the Assistant Divisional Manager, ensuring smooth clinic operations and continuity of care.

  Person Specification

  Education and qualifications

  Essential

  • Good basic education to GCSE level.
  • AMSPAR/RSA III typing or experience as medical secretary

  Knowledge

  Essential

  • Advanced level of knowledge of IT systems in particular word processing, spreadsheets and presentation software.
  • Demonstrable knowledge of full range of administrative and organisational policies and procedures associated with this role
  • Good knowledge of medical terminology
  • Ability to work using own initiative and to problem solve where appropriate

  Desirable

  • Knowledge of Cerner , Info flex and other WHHT systems
  • Knowledge of speciality

  Experience

  Essential

  • Previous medical secretary experience.

  Desirable

  • Working in a changing environment.

  Person Specification

  Education and qualifications

  Essential

  • Good basic education to GCSE level.
  • AMSPAR/RSA III typing or experience as medical secretary

  Knowledge

  Essential

  • Advanced level of knowledge of IT systems in particular word processing, spreadsheets and presentation software.
  • Demonstrable knowledge of full range of administrative and organisational policies and procedures associated with this role
  • Good knowledge of medical terminology
  • Ability to work using own initiative and to problem solve where appropriate

  Desirable

  • Knowledge of Cerner , Info flex and other WHHT systems
  • Knowledge of speciality

  Experience

  Essential

  • Previous medical secretary experience.

  Desirable

  • Working in a changing environment.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  West Hertfordshire Teaching Hospitals NHS Trust

  Address

  Watford General Hospital

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Employer's website

  http://www.westhertshospitals.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  West Hertfordshire Teaching Hospitals NHS Trust

  Address

  Watford General Hospital

  Watford General Hospital

  Watford

  WD18 0HB

  
  

  Employer's website

  http://www.westhertshospitals.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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