Job summary

The post holder will take a lead role in personally ensuring that a high quality medical secretarial service is provided to consultants and their teams within the specialty at all times. The post holder will undertake the role of PA/medical secretary to consultants and will also undertake a line management role for Medical Secretaries and/or other A&C support staff within their designated specialty team. The role requires leadership of the whole admin/ secretarial team and has overall responsibility for ensuring that the needs of patients are met by achieving both internal and external NHS objectives.

Main duties of the job

*To line manage Medical Secretaries and ensure an equal and fair distribution of work across the team to meet Clinical Governance standards.

*To manage workload priorities ensuring the more urgent and important tasks are completed first within required timescales.

*To be proactive in the identification of workload issues that affect clinical service provision and, with the support of the A & C Manager, develop and implement action plans to resolve the issues.

*To continually audit the quality of the secretarial workload to ensure that Clinical Governance standards are met.

*To monitor and ensure that all targets are adhered addressing any issues that arise, OPD waiting lists, Letter Turnaround, Patient Tracking List (PTL), Unoutcomed appts etc

*To ensure staff are briefed and promote staff involvement in local decision making.

*To deliver Team Brief to own staff group.

*To attend meetings on behalf of A & C Manager as required, feeding back notes and required action.

*To attend and present information at Specialty Away Days as required.

*To organise and undertake risk assessments within the department -- identify a clear action plan and ensuring implementation eg. DSE, general H&S.

*To identify and implement improvements in practices within the department.

*To collect information / data for consultants /managers, producing findings / reports as required eg. patient notes audits, backlog audits, agency spend.

*To undertake meeting minutes as required by the service

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.