Employer Description:

Discover offers a range of benefits and programs to create a brighter future for its employees. With options for remote, combo, or on-site work, employees have the flexibility to choose what suits them best. Discover provides a one-time allowance of $500 for setting up a home office and a monthly internet reimbursement of $60. Join Discover and make a difference in the world of digital banking and payments. Discover values individuality and encourages personal growth, giving employees the opportunity to shine and contribute to millions of people finding a brighter financial future.

Job Description:

Advantages of Applying:

- Meaningful work from Day 1
- Collaborative culture focused on winning, continuous improvement, and success together
- Opportunities for growth and making a difference at a leading digital banking and payments company
- Valuing individuality and providing opportunities to shine
- Flexible work options and support for setting up a home office

Responsibilities:

- Handle inbound calls and assist customers with online navigation and problem-solving
- Prioritize customer care and find the right options for their needs
- Maintain a quiet workspace and reliable internet connection
- Provide exceptional service using provided equipment, procedures, and tools
- Receive coaching and feedback to improve performance

Qualifications:

- Reliability and commitment to working assigned schedule
- Resilience and ability to handle rejection
- Positive energy, competitive drive, and strong communication skills
- Ability to focus on the issue and not take things personally
- Openness to coaching and willingness to try new things

Additional Information:

- Compensation ranges from $17.00 to $18.59 per hour
- Additional incentives may be provided as part of a total compensation package
- Benefits include paid parental leave, paid time off, 401(k) plan, medical and dental coverage, recognition program, education assistance, and more
- Discover is committed to diversity and equal opportunity employment