Employer Industry: Digital Banking and Payments

Why consider this job opportunity:
- Opportunity for remote work, with the option for a home office setup allowance and monthly internet reimbursement
- Competitive base pay ranging up to $18.98
- Comprehensive benefits package including Paid Parental Leave, 401(k) Plan, and Medical, Dental, Vision coverage
- Promotes career growth and development within a collaborative culture
- Chance to provide industry-leading customer care and innovative solutions
- Fast-paced, dynamic work environment

What to Expect (Job Responsibilities):
- Handle routine customer service inquiries and issues via telephone, digital, or chat channels
- Utilize computerized systems to respond and troubleshoot customer questions
- Manage and escalate risk and customer-impacting issues to management
- Assist over 100+ customers per day in a fast-paced call environment
- Utilize empathy and effective communication skills to respond to customer inquiries

What is Required (Qualifications):
- High School Diploma or GED
- 1+ years of Customer Service experience
- Excellent verbal communication and problem-solving skills
- Ability to multitask and handle back-to-back calls
- Comfortable navigating multiple systems and procedures

How to Stand Out (Preferred Qualifications):
- Previous experience in a fast-paced customer service environment

#DigitalBanking #RemoteWork #CustomerService #CareerGrowth #CompetitivePay

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