• Job Description

  Req#: R29537
  Discover offers a range of work options, including remote, combo, or on-site, allowing employees to choose what suits them best. As part of our commitment to supporting our employees, we provide a one-time allowance of $500 for setting up a home office and a monthly internet reimbursement of $60. Join our team and make a meaningful impact at one of the world's leading digital banking and payments companies. We value your unique qualities and want to see you thrive.
  
  Job Responsibilities:
  - Resolve cardmember inquiries related to fraud or security concerns, such as verifying flagged transactions and reporting fraud accounts.
  - Handle incoming calls and referrals, and occasionally make outbound calls.
  - Actively manage and escalate risk and customer-impacting issues to management.
  - Maintain a quiet workspace and a minimum internet speed of 100 MBPS download/10 MBPS upload if working from home.
  - Receive all necessary equipment, including monitors, laptop, keyboard, mouse, headset, and comprehensive training.
  
  How You'll Contribute:
  - Handle inbound servicing calls, ensuring excellent customer service while completing necessary fraud verification.
  - Collect relevant information and complete fraud reports when customers confirm unauthorized account activity.
  - Follow up or escalate accounts based on call outcomes.
  - Make outbound calls to verify account activity with customers.
  
  Required Qualifications:
  - High School Diploma or GED.
  - 1+ years of experience in a call center or customer service role.
  
  Compensation:
  - Base pay for this position ranges between $17.00 to $18.59, with additional incentives based on a market competitive total compensation package.
  
  Benefits:
  - Paid Parental Leave.
  - Paid Time Off.
  - 401(k) Plan.
  - Medical, Dental, Vision, & Health Savings Account.
  - STD, Life, LTD, and AD&D.
  - Recognition Program.
  - Education Assistance.
  - Commuter Benefits.
  - Family Support Programs.
  - Employee Stock Purchase Plan.
  
  Additional Information:
  - Discover is committed to a diverse and inclusive workplace.
  - Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

• About the company

  Discover is a credit card brand issued primarily in the United States.

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