This job is now closed
Job Description
- Req#: C9824-25-0806?language=en&page=165&sort=publicationDateDesc
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C's apply
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Good literacy and numeracy skills
- Administrative experience in a busy office environment
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of working in a customer service role
- Experience of working in a health care environment/ Previous HR experience
- Experience of using the NHS Electronic Staff Record System
- Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience
- Good literacy and numeracy skills
- Administrative experience in a busy office environment
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of working in a customer service role
- Experience of working in a health care environment/ Previous HR experience
- Experience of using the NHS Electronic Staff Record System
Job summary
Job PurposeThe post holder is a member of the Human Resources Services Team and the responsibilities of the team areto support the daily demand of queries relating to all aspects of HR Operations. The post holder will need toeffectively prioritise incoming call, e-mail and E Forms into urgent and non-urgent and action accordingly.The HR Services Team are responsible for receiving HR and payroll queries and inputting data related toindividual's contractual terms of employment using the NHS ESR system. The Trust HR team receives a highvolume of telephone calls and e-mails from CLCH employees. The team must ensure a good workingknowledge of the HR Operations standard operating procedures in addition to CLCH policies. Enquiries mustbe effectively prioritised and escalated as appropriate and all queries are to be effectively logged andtracked using a workflow system.
Main duties of the job
o Process new enquiries in accordance with local Standard Operating Protocols (SOPs)o Provide accurate advice on CLCH policies and procedures verbally and in written formato Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditionso Provide a first line level of support for all pay related querieso Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levelso Undertake audits and surveys as requested
About us
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, ethnicity, religion, and disability. We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks.
Details
Date posted
05 June 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£14.68 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay
Contract
Bank
Working pattern
Flexible working
Reference number
824-BANK-HMA4
Job locations
1 Norfolk Square,
Paddington
London
W2 1RU
Job descriptionJob description
Job responsibilities
Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditions Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levels Undertake audits and surveys as requested Work with telephonic equipment and computer software used to support the Trust HR and HROperations Team
Job responsibilities
Process new enquiries in accordance with local Standard Operating Protocols (SOPs) Provide accurate advice on CLCH policies and procedures verbally and in written format Accurately input data from electronic E Forms into the NHS ESR system relating to pay and changesto employees contractual terms and conditions Provide a first line level of support for all pay related queries Work closely with relevant departments to ensure that all queries are managed and escalatedappropriately and within service levels Undertake audits and surveys as requested Work with telephonic equipment and computer software used to support the Trust HR and HROperations Team
Person SpecificationPerson Specification
Education/Qualification
Essential
Experience
Essential
Desirable
Education/Qualification
Essential
Experience
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central London Community Health Trust
Address
1 Norfolk Square,
Paddington
London
W2 1RU
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Central London Community Health Trust
Address
1 Norfolk Square,
Paddington
London
W2 1RU
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.