• Job Description

  Req#: B9814-25-121?language=en&page=699&sort=publicationDateDesc

  Job summary

  Care Plus Group Primary Care practices provides the first point of contact for registered patients accessing the health care service. The service will work collaboratively with patients to assist them in managing and preventing illnesses and coordinating access to specialised care.

  The Care Plus Group Primary Care practices, Open Door and Quayside, provide services for a client group with a range of diverse and sometimes complex needs including substance misuse, homelessness, mental health problems and self-neglect.

  Please note that Care Plus Group Primary Care are not currently registered to sponsor applicants from outside the EU and EEA.

  Main duties of the job

  Job Title: Bank Medical Receptionist

  Hours: As and when required

  £23,874.98 per annum pro rata fixed salary point

  The postholder will be the first point of contact for visitors and callers to and will be required to deal with enquiries efficiently and courteously and to the mutual satisfaction of the partners, service users and patients.

  You will provide a professional and quality administrative support and reception service to patients, doctors, other health professionals and all visitors. You will be greeting and marking as arrived patients and answering the telephone, along with referrals, scanning and other duties such as tasks. You will work under general supervision and within well established procedures.

  You will be required to answer all incoming calls from patients and other health care professionals, diverting them appropriately. Liaise with clinicians, make/cancel and re-arrange appointment via the system. Undertake routine clerical duties, e.g. photocopying, scanning, computer work, message taking, telephone enquiries. Process and distribution of incoming and outgoing mail (including electronic).

  About us

  Open Door & Quayside are subsidiaries of Care Plus Group.

  Open Door is committed to improving the health & social care for some of the most vulnerable people within North East Lincolnshire. Quayside is a GP practice which is committed to ensuring that the local community are given the opportunity to access a range of health and care services and receive information, advice and guidance needed to improve their lives.

  We offer excellent terms and conditions including optional membership to a contributory pension scheme, Independent Provider closed access to the NHS pension scheme, lease cars, a full induction programme and an extensive range of CPD/development opportunities. We recognise continuous service from partner Health and Care organisations for the purposes of annual leave entitlement. We are a supportive employer and operate in a way which supports family friendly and flexible working. CPG is an equal opportunities employer, committed to safeguarding the welfare of vulnerable adults and expect the same commitment from all staff and volunteers. As a Disability Confident employer, we will interview all disabled candidates who meet the essential criteria.

  Details

  Date posted

  16 May 2025

  Pay scheme

  Other

  Salary

  £23,874.98 a year pro rata per annum

  Contract

  Bank

  Working pattern

  Part-time

  Reference number

  B9814-25-121

  Job locations

  Open Door

  Albion Street

  Grimsby

  DN32 7DL

  
  

  Job description

  Job responsibilities

  The job description is attached as a separate document with the person specification please refer to this for more information.

  Job description

  Job responsibilities

  The job description is attached as a separate document with the person specification please refer to this for more information.

  Person Specification

  Other

  Essential

  • Ability to work flexibly with regard to working hours/arrangements and venues

  Qualifications

  Essential

  • Literacy and numeracy level 2
  • Level 2 or equivalent qualification in computer applications

  Desirable

  • NVQ Level 2 Business Admin
  • NVQ Level 2 Customer Care

  Experience

  Essential

  • Recent experience of working in an office/reception (within the last year)
  • Recent experience of working in a GP/medical practice in an admin/receptionist role
  • Experience of working with the public (both face to face and on the telephone)
  • Competent in Microsoft office including Word, Outlook & Excel

  Desirable

  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment
  • Experience of using SystmOne

  Knowledge and Skills

  Essential

  • Effective communication and organisational skills
  • Ability to demonstrate diplomacy and tact
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Effective prioritisation skills
  • Awareness of confidentiality
  • Ability to work accurately
  • Ability to communicate effectively with people at all levels
  • Effective customer care skills
  • Ability to take and transcribe accurate notes
  • Non-judgemental approach
  • Ability to deal effectively with confrontation
  • Ability to remain calm when dealing with difficult and/or sensitive situations
  • Ability to demonstrate commitment to Care Plus Group core values

  Desirable

  • Medical terminology

  Person Specification

  Other

  Essential

  • Ability to work flexibly with regard to working hours/arrangements and venues

  Qualifications

  Essential

  • Literacy and numeracy level 2
  • Level 2 or equivalent qualification in computer applications

  Desirable

  • NVQ Level 2 Business Admin
  • NVQ Level 2 Customer Care

  Experience

  Essential

  • Recent experience of working in an office/reception (within the last year)
  • Recent experience of working in a GP/medical practice in an admin/receptionist role
  • Experience of working with the public (both face to face and on the telephone)
  • Competent in Microsoft office including Word, Outlook & Excel

  Desirable

  • Experience of working with people with varying levels of communication skills/abilities
  • Experience of working in a care environment
  • Experience of using SystmOne

  Knowledge and Skills

  Essential

  • Effective communication and organisational skills
  • Ability to demonstrate diplomacy and tact
  • Ability to work as part of a team
  • Ability to work on own initiative
  • Effective prioritisation skills
  • Awareness of confidentiality
  • Ability to work accurately
  • Ability to communicate effectively with people at all levels
  • Effective customer care skills
  • Ability to take and transcribe accurate notes
  • Non-judgemental approach
  • Ability to deal effectively with confrontation
  • Ability to remain calm when dealing with difficult and/or sensitive situations
  • Ability to demonstrate commitment to Care Plus Group core values

  Desirable

  • Medical terminology

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Care Plus Group

  Address

  Open Door

  Albion Street

  Grimsby

  DN32 7DL

  
  

  Employer's website

  https://www.careplusgroup.org/ (Opens in a new tab)

  Employer details

  Employer name

  Care Plus Group

  Address

  Open Door

  Albion Street

  Grimsby

  DN32 7DL

  
  

  Employer's website

  https://www.careplusgroup.org/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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