Jack Henry & Associates
Bank/Credit Union Contact Center Customer Service Representative (CCC)
This job is now closed
Job Description
- Req#: 13317
Industry: Financial Technology Company
Why consider this job opportunity:
- Competitive pay and benefits package
- Opportunities for career advancement within the organization
- Gain hands-on experience with various software products
- Remote work options available throughout the U.S.
- Training provided for the first 5 weeks
What to Expect (Job Responsibilities):
- Assist customers with a wide range of financial needs
- Assess and resolve customer questions and issues in a timely manner
- Ensure system security by verifying customer information
- Communicate customer needs to appropriate personnel
- Perform other assigned job duties
What is Required (Qualifications):
- At least 1 year of customer service experience
- Ability to adhere to a published break and lunch schedule
- Proven ability to remain calm in stressful situations
- Comfortable navigating multiple systems while assisting customers
- Clear and understandable communication skills
How to Stand Out (Preferred Qualifications):
- Strong customer service and multi-tasking skills
- Ability to listen to and empathize with customers
- Proficiency in using tools for first call resolution
- Self-motivated and proactive in career development
- Experience in call center, banking, or credit union industries
#FinancialTechnology #CustomerService #SoftwareProducts #RemoteWork #CareerAdvancement
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Talentify isn't the EOR for this position. Instead, our role in this specific opportunity is to link outstanding candidates with a top-tier employer.About the company
Jack Henry & Associates, Inc. is a technology company and payment processing services for the financial services industry.
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