• Job Description

  Req#: 558774

  The Member Services Representative II is an essential role for the Credit Union that relies on not only teller transacting but lending as well. Through use of our integrity-based sales program, our MSR II’s focus on the unapparelled opportunity to Take Personal Ownership; simultaneously meeting all our members’ needs by spending time conducting routine transactions while also proactively identifying and fulfilling referrals from branch partners to developing a personalized solution through Critical & Creative Thinking.

  Location: Portsmouth, NH

  Pay: $21+/hr plus incentives

  Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

  Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row!

  At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.

  Role And Responsibilities:

  Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting.

  Prepares and disburses loans within lending limits and credit union guidelines. Actively promotes all ancillary products for the protection of the member.

  Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, wires, fraud packets, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

  
  

  Minimum Qualifications Include:

  • Minimum 2 years experience in a goal-driven sales environment
  • Previous cash handling experience
  • Ability to follow all regulations and compliance
  • High School diploma or equivalent

  Preferred Qualifications:

  • Previous Credit Union or banking experience
  • Previous lending experience

  Other Requirements:

  • Occasional local travel for continued training, meetings and/or support.

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  Benefits We Offer:

  • Employee loan discount
  • Student loan/tuition assistance program
  • Comprehensive medical/dental/vision +
  • PTO and paid federal holidays
  • Weekly paychecks
  • 401k plan with employer match/profit sharing
  • Participation in the Retail Sales Incentive Program

  Additional Perks:

  • Continued training and advancement opportunities
  • Balanced/Predictable schedule; all locations close at 5pm and on Sundays
  • Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
  • Local Volunteer Opportunities with employer contributed Volunteer Day
  • Company Outings and annual Summit

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  Equal Opportunity Employer

• About the company

  Happiness comes in many different ways, but for us at Northeast Credit Union – there’s just one, making a difference in the lives of our members. We are a local credit union, helping our local communities. We spread happiness by fulfilling dreams of ho...

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