• Job Description

  Req#: R77392

  Overview:

  Provides first line consumer support to internal and external customers across moderately complex products requiring knowledge of pertinent products, a broad spectrum of legal documents, and pertinent regulations.

  Primary Responsibilities:

  • Respond to inquiries from the Estates and/or surviving account holders of deceased customer regarding less complex, single-product, account relationships.
  • Complete document review of various jurisdiction-specific legal documents supporting the death of a customer and the management of their estate such as Probated Last Will and Testaments, Letters of Administration, Letters of Testamentary, and various affidavits.
  • Process system updates to a single system of record ensuring appropriate credit bureau coding is complete.
  • Work with internal business partners, including credit underwriting, Financial Crimes, the Retail Branch network, the Telephone Contact Center, Retail Servicing, and Customer Asset Management to resolve moderately complex servicing issues.
  • Provide timely written communication to customers responsive to their inquiries.
  • Complete daily quality control review of activities to ensure accuracy.
  • Maintain data and provide reporting for internal examinations, federal and state regulatory reviews related to estate servicing.
  • Respond to servicing requests from Risk, Compliance and Legal to allow us to release estate information.
  • Interpret legal and Bank documents for internal processing through analysis of circumstances and document recommended action steps to management.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

  Scope of Responsibilities:

  Supervisory/Managerial Responsibilities:

  No supervisory responsibility.

  Education and Experience Required:

  • Associate’s Degree and a minimum of 1 year work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or general work experience.
  • Proficiency with personal computers as well as pertinent spreadsheet and word processing software
  • Demonstrated excellent verbal and written communication skills
  • Demonstrated problem solving skills

  Education and Experience Preferred:

  • Bachelor's degree

  Physical Requirements:

  M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

  Location

  Buffalo, New York, United States of America

• About the company

  M&T Bank Corporation is an American bank holding company headquartered in Buffalo, New York.

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