Description

Barista

Part-Time: Hours Vary between 6:30 AM - 5:00 PM

Hourly Rate - $16.50

Regardless of position, Garlands employees have the unique opportunity to connect with members, create joy and happiness, mentor positive energy , inspire others and, most of all, be inspired.

Benefits for Full-time Employees (30 hours + per week)

• Paid time off
• Paid holidays
• 401k (with match)
• Medical, dental and vision insurance
• Short and long-term disability
• Life insurance

All Employees (Full-time and Part-time)

• Heated, underground parking
• Complimentary soup and salad bar
• Employee referral awards
• Employee Assistance Program
• Uniforms provided

Principle Accountabilities for a Barista:

• Prepare incredible quality drinks, in a fast and sometimes hectic environment.
• Produce exceptional quality drip and pour over coffee, espresso drinks with consistent espresso and milk quality.
• Latte art is expected on all hot milk drinks. Training will be provided.
• Focus, expertise, practice, resilience and confidence is required.
• Heat and serve prepared food items.
• Ensures that their experience and presentation of food and beverage items, table settings and surroundings meet and exceed the expectations of customers.
• Check the floor and tables for cleanliness in the Galleria.
• Clean and sanitize the work areas, seating areas and equipment/tools.
• Interact with customers to ensure their satisfaction, build trusted relationships and gain insight that is helpful in meeting their needs and serving them at the highest level of quality.
• Provides additional assistance to customers as needed (e.g., walk order to table when necessary, assist in selection of a gift, etc.).
• Supports other Baristas by cleaning, maintaining and restocking stations and completing related responsibilities to ensure seamless transition from one shift to the next.
• Describes and encourages the sale of menu selections.
• Inputs data into POS system.
• Works collaboratively with all co-workers and takes whatever action is necessary to provide the highest level of service to all Members of The Garlands.
• Follow health and safety sanitation guidelines.

Qualifications

Knowledge, Skills, & Abilities for a Barista:

• Must possess integrity and honesty while working in this highly autonomous position.
• Self driven.
• Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding to an older adult population.
• Must be well organized with the ability to handle a variety of responsibilities and changing priorities, while maintaining an upbeat, customer service focus.
• Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively.
• Must be able to work a flexible schedule, including weekend and holidays.
• Excellent communication skills, attention to detail, initiative, follow through and sense of timing is required.
• The ability to learn and use the computerized ordering and billing system is essential.
• Experience having worked in a coffee shop is a plus.
• Takes pride in personal appearance and professional demeanor.
• Be able to handle interruptions and answer questions throughout shift.

Physical Requirements:

• Must be able to lift 15 lbs. (trays, large coffee pots, dish pans, pots, silverware, dry storage, linens, etc.).
• Must be able to stoop as well as stand and walk continuously
• Must be able to move arms and hands in various directions to clean tables and workstations
• Must be able to lift and move tables and chairs, boxes and other containers
• Must be able to use sharp utensils