• Job Description

  Req#: 528521

  
  

  
  

  
  

  Job Description

  Starbucks Barista

  Reports to: Starbucks Manager & Starbucks Lead

  Department: Food & Beverage

  
  

  
  

  OUR STORY

  
  

  With 424 guest rooms and nearly 25,000 square feet of event space including a Grand Ballroom that can host up to 800 guests, The Marriott Chicago Naperville is a flagship hotel in Naperville, IL, voted one of America’s coolest suburbs. Discover a prestigious hotel providing incomparable service while providing a FUN and collaborative work environment. This is a fantastic opportunity to work alongside of and learn from a seasoned team while growing your career.

  PURPOSE AND PERFORMANCE GOALS

  As a Starbucks Barista, you will create the Starbucks experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  
  

  Essential duties and responsibilities include the following (other duties may be assigned):

  
  

  • Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
  • Maintains a calm demeanor during period of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer leads.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift. Maintains a clean and organized workspace so that employees can locate resources and product as needed.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods

  ADDITIONAL DUTIES AND RESPONSIBILITIES

  Must be able to learn quickly, work as a team, and build relationships with customers and fellow employees

  QUALIFICATIONS

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION AND/OR EXPERIENCE

  High school diploma or GED required. Six months customer service experience required.

  LANGUAGE SKILLS

  Must be able to communicate clearly with guests, customers, supervisors and fellow employees.

  MATHEMATICAL SKILLS

  Must be able to calculate amounts and apply basic addition, subtraction and multiplication

  REASONING ABILITY

  
  

  Must be able to understand and carry out oral and written instructions and request clarification when needed

  PHYSICAL DEMANDS

  Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Job frequently requires sitting, standing, walking, bending, reaching and rotating of spine. Ability to reach, feel, and climb ladders is required. Job requires lifting up to 50 pounds.

  Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

  HOURS

  Due to the business demand of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on the business demand, hours may be reduced at any time.

• About the company

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